marcus williams
Hyattsville,MD
Summary
Experienced professional store manager. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Resourceful leader remaining calm under pressure and promoting superior time management. Considered highly effective in manager role and eager to take on new challenges.
Overview
20
20
years of professional experience
Work History
Store Manager
HMSHost Corporation
Arlington , VA
09.2018 - 09.2019
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Managed day-to-day operations, including supervision and assignment delegation for 65-member team.
- Executed new training initiative to improve skills and develop leaders from within.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Coordinated and launched grand openings for new stores.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
CONSULTANT MANAGER
Zerin Business Consulting Inc.
Vienna, VA
08.2017 - 09.2019
- Managed information system accounts, facilitating transfer of data to users.
- Collected, tracked and evaluated current business and market trend data.
- Collaborated with T-Mobile to integrate analysis techniques that would improve project efficiency.
Ramp Agent
Piedmont Airlines
Arlington , Va
09.2023 - 12.2025
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Manager
Taim Mediterranean Kitchen
College Park, MD
10.2022 - 05.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant General Manager
Blaze Pizza
Laurel , MD
09.2019 - 12.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
Store Associate
ALDI
District Heights, MD
10.2017 - 09.2018
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Bagged, wrapped and packaged purchases according to customer needs.
- Processed payments and maintained accurate drawers to meet financial targets.
Supervisor / Manager
Paradies Lagardere
Arlington, VA
06.2016 - 07.2017
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
- Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
- Trained newly hired employees on POS equipment and created training manual for all new hires to use as reference guide.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Kitchen Manager
Chipotle Mexican Grill
Capitol Heights, MD
05.2015 - 03.2016
- Completed regular line checks to maximize quality assurance.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Interviewed, hired, and supervised back of house staff.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Team Member
Macys
Marlow Heights, MD
06.2014 - 02.2015
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Initiated friendly conversation with each customer to determine level of assistance required.
Project Manager
Blair Handyman Service
Jamaica / America, DC
06.2007 - 09.2014
- Devised implementation plans, including cost-benefit and ROI analyses.
- Produced status reports for customers and senior management.
- Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
- Updated project plans based on changing objectives, specifications and staff availability.
- Saved costs by establishing and cultivating vendor relations to resolve site issues.
- Orchestrated storage distribution for new infrastructure as well as existing clusters and servers.
- Developed and implemented plans for various projects based on extensive research.
Team Member
Six Flags America
Bowie, MD
05.2013 - 11.2013
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
- Loaded and unloaded materials and components using proper safety procedures to avoid injuries.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Packed and scanned completed orders for accurate shipment to final destinations.
- Rotated through series of different stations based on team needs.
- Cleaned and sanitized work areas between run.
Supervisor
DenDen’s Cook Shop
Linstead, St. Catherine, Jamaica
05.2012 - 09.2012
- Determined efficient work schedules for team to keep project moving and each shift properly staffed.
- Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Manager
Dellroy Cook Shop
Mandeville, Manchester , Jamaica
03.2006 - 04.2007
- Evaluated financing and construction activities.
- Engineered, recorded and implemented maintenance to complete system upgrades and improvements with update manager.
- Trained and mentored junior team members leveraging previous experiences to ensure optimal project approach.
- Supported management by reporting equipment abnormalities for corrective action.
- Outlined work plans, assessed resources and determined timelines for projects.
- Developed and deployed new services and implemented new company policies.
Education
BBA - Business Management/administration
University of Maryland - College Park
College Park, MDBusiness Management
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Central High School
Capitol Heights, MDSkills
- POS system operation
- Customer assistance
- Superior communication skills
- Issue and conflict resolution
- High-energy attitude
- Time management
- Inventory control procedures
- Detail-oriented
- Proficient in MS Office
- Office equipment proficiency
- Store planning and design
- Cash handling accuracy
- Store opening and closing procedures
- Employee supervision and motivation
- Team-oriented
- Reliable
- Project management
- Customer service
- Scheduling master
- Employee training
- Risk Management
Timeline
Ramp Agent
Piedmont Airlines
09.2023 - 12.2025
Manager
Taim Mediterranean Kitchen
10.2022 - 05.2023
Assistant General Manager
Blaze Pizza
09.2019 - 12.2022
Store Manager
HMSHost Corporation
09.2018 - 09.2019
Store Associate
ALDI
10.2017 - 09.2018
CONSULTANT MANAGER
Zerin Business Consulting Inc.
08.2017 - 09.2019
Supervisor / Manager
Paradies Lagardere
06.2016 - 07.2017
Kitchen Manager
Chipotle Mexican Grill
05.2015 - 03.2016
Team Member
Macys
06.2014 - 02.2015
Team Member
Six Flags America
05.2013 - 11.2013
Supervisor
DenDen’s Cook Shop
05.2012 - 09.2012
Project Manager
Blair Handyman Service
06.2007 - 09.2014
Manager
Dellroy Cook Shop
03.2006 - 04.2007
BBA - Business Management/administration
University of Maryland - College Park
Business Management
Prince George's Community College
High School Diploma -
Central High School