Marcus Wilson
Retail Management
Brookhaven,MS
Summary
Dynamic retail professional with extensive experience at Home Depot, excelling in store leadership and inventory coordination. Proven track record in enhancing operational efficiency and staff training, resulting in improved customer service and profitability. Skilled in data analysis and relationship building, driving successful merchandising strategies and loss prevention initiatives.
Overview
7
7
years of professional experience
Work History
Merchandising Assistant Store Manager
Home Depot
11.2022 - 04.2025
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store appearance standards.
- Hired and ensured training of sales associates to provide excellent customer service to improve sales and customer service.
- Generated reports on sales activities to support management initiatives and provide focus areas.
- Negotiated pricing and terms with Regoinal Merchandising Manager to secure best value for our customers versus market conditions.
- Identified opportunities to reduce tahrink and improve inventory management.
Operations Manager
Home Depot
03.2018 - 01.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill company expectations of sales and service.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operational supervisors and kept employees compliant with company policies and procedures.
- Increased profitability by streamlining operational processes.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and performance, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team department supervisors to maintain high productivity and performance metrics necessary for success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports through balancing the P&L statement monthly.
Night Operations Manager
Home Depot
01.2022 - 11.2022
- Tracked trends, monitored unloads, and suggested enhancements to both improve company's unload processes and safety protocols.
- Tracked employee attendance and performance, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of all freight team members.
- Handled problematic truck drivers and unsafe loads to ensure the safety of unload associates and a smooth transition from freight to sales floor.
Education
Associate Of Business Administration - Business Administration
05.2003
Skills
- Store layout design
- Inventory coordination
- Staff training and development
- Stock control
- Store leadership
- Product merchandising
- Loss prevention strategies
- Retail operations management
- Team leadership
- Active listening
- Interpersonal communication
- Profit and loss
- Purchase orders
- Product knowledge
- Professionalism
- Attention to detail
- Planning and organizing
- Reporting
- Business savvy
- Data analysis
- MS office
- Team building
- Critical thinking
- Inventory control
- Teamwork
- Relationship building
Timeline
Merchandising Assistant Store Manager - Home Depot
11.2022 - 04.2025
Night Operations Manager - Home Depot
01.2022 - 11.2022
Operations Manager - Home Depot
03.2018 - 01.2022
Copiah-Lincoln Community College - Associate Of Business Administration, Business Administration
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