Marcus Woods

Successfully, executed the design, procurement, installation, and maintenance of the Legislature’s ICT infrastructure, with a specific emphasis on digital transformation initiatives aimed at developing a modern e-Parliament.

This comprehensive project included:

• Installation, repair, maintenance and management of network connectivity devices Cisco routers, switches, wireless controller, access points,
• Installation, repair, maintenance and management of OS and HW for Windows Servers and client devices
• Installed and configured network printers and other peripheral devices.
• Installation, repair, maintenance and management of NVRs and Security Cameras
• Management of FortiGate Firewall
• Installation and certification of Network Drops
• Diagnosing and resolving hardware and software issues.
• Evaluation of software products to determine compatibility with existing systems.
• Planning and implementing upgrades to system hardware and software.
• Preparation of annual ICT department budget
• Digitization of 80,000 pages to pdf and .doc formats
• Maintaining a flexible schedule to responded to after-hours and weekend emergencies

• Spearheaded the introduction of Google Workspace for Education in response to the Corona Virus pandemic
• Trained Teachers to use Google Class Room, Google Meet and other electronic tools to deliver online education
• Creation and management of over 600 email accounts for students and teachers from Google console

• Responsible for corporate governance, setting policy direction, and establishing overarching company goals and objectives in alignment with the shareholders' mandate to advance the ICT development programs of the Tobago House of Assembly.

• B2B sales of telecoms equipment generating over 10 million in sales revenue
• Project Managed after sale delivery, installation and customer equipment training
• Monitored customer billing cycles and collected payments for services and equipment
• Tobago team lead for the Gallup Q12 employee engagement program, improving employee satisfaction from 77 to 87 %
• Team lead and project management for the installation of voice and data services to the Scarborough General Hospital and the Scarborough Library Facility
• Development and delivery of employee sales and technical training programs
  • Formulation and deployment of the department’s strategic plans for four years
  • Developing and maintaining the department’s operational reports for eight years
  • Preparation of winning technical tender bids exceeding sixteen million dollars
  • Successful increase of the recurrent annual revenue (7 million dollars) year on year by a minimum of 10%
  • Collaborated with international companies inclusive of the China Railway and Construction Company, Huawei, Mitel, Polycom, Avaya, Cisco and HP for the delivery of voice and data services.
  • Developing Marketing Plans specific to the Tobago environment
• Contributed to event marketing, sales and brand promotion.