Marcus Wright
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, superior communication and rapport-building skills.
Overview
9
9
years of professional experience
Work History
Lead CNA
Care Age Of Brookfield Nursing Home
12.2016 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Shift Manager Cleaner
Christian Quality Cleaning Service
06.2015 - 01.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
High School Diploma -
Riverside High School
Milwaukee, WI06.2014
Skills
- Patient Care
- Compassion and Empathy
- Complex Problem-Solving
- CNA Certification
- Time Management
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Decision-Making
Timeline
Lead CNA
Care Age Of Brookfield Nursing Home
12.2016 - 02.2024
Shift Manager Cleaner
Christian Quality Cleaning Service
06.2015 - 01.2019
High School Diploma -
Riverside High School
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