Organized and dependable candidate successful at managing multiple priorities with a positive attitude, superior communication and rapport-building skills.
Overview
9
9
years of professional experience
Work History
Lead CNA
Care Age Of Brookfield Nursing Home
2016.12 - 2024.02
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Shift Manager Cleaner
Christian Quality Cleaning Service
2015.06 - 2019.01
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Used time management and efficient cleaning methods to meet deadlines.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Performed regular maintenance and repairs on various cleaning tools and equipment.
Vacuumed and shampooed carpets, upholstery and other fabrics.
Used power scrubbing and waxing machines to scrub and polish floors.
Education
High School Diploma -
Riverside High School
Milwaukee, WI
06.2014
Skills
Patient Care
Compassion and Empathy
Complex Problem-Solving
CNA Certification
Time Management
Staff Management
Teamwork and Collaboration
Customer Service
Computer Skills
Decision-Making
Timeline
Lead CNA
Care Age Of Brookfield Nursing Home
2016.12 - 2024.02
Shift Manager Cleaner
Christian Quality Cleaning Service
2015.06 - 2019.01
High School Diploma -
Riverside High School
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