Marcus Wynn
Abilene,TX
Summary
Served 5 years in the United States Army as a Help Desk Administrator across multiple regions. Helped develop and assess risk mitigation factors for local and wide area networks. Trained and developed junior soldiers on how to operate and maintain local area networks and peripheral devices. Led a help desk team that helped fix over 300 incidents across a battalion. Maintained equipment with a value of over $500,000 to include a Global Broadcast System. Currently possess an active Secret Security Clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Help Desk Administrator
United States Army
Killeen, TX
08.2022 - Current
- Perform system administration and maintain computers and servers within the computing environment and the network environment
- Perform network administration; installs, configures and maintains network equipment within the local area network
- Install, operate, and maintain commercial off the shelf equipment
- Provide system administration and direct support for Information Dissemination and Content Staging
- Perform Information Assurance, provides the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation
- Perform Network Operations and Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.
Senior Help Desk Administrator
United States Army
Killeen, TX
11.2021 - 08.2022
- Performed system administration and maintain computers and servers within the computing environment and the network environment
- Performed network administration; installs, configures and maintains network equipment within the local area network
- Assisted in the planning, configuration, management, and monitoring of the wide area network
- Provided System to Tactical Battle Command Servers in the tactical operations center
- Performed Information Assurance, provides the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation
- Performed Network Operations and Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.
Help Desk Administrator
United States Army
Killeen, TX
03.2020 - 11.2021
- Performed system administration functions at multiple echelons
- Installed, operated and maintained servers and information systems in tactical operations center
- Installed, operated, and maintained commercial off the shelf equipment
- Provided system administration and direct support for Information Dissemination and Content Staging
- Provided direct support to end users for all computing environment operating systems, peripherals, and applications, including system administration of Information Dissemination and Content Staging
- Installed, tested, maintained, and upgraded operating systems software and hardware to comply with Information Assurance requirements.
Help Desk Administrator
United States Army
Killeen, TX
03.2019 - 03.2020
- Performed Enhanced Trusted Agent Duties of issuing out NIPR and SIPR Tokens
- Maintained Area Distribution Nodes across multiple locations
- Performed network administration; installs, configures and maintains network equipment within the local area network
- Performed Briefing on the ticketing completion rate for Information Technology incidents.
Education
High School Diploma -
South Lake High School
Groveland, FL05-2018
Skills
- Briefings
- Presentations
- Information Assurance
- Data Analysis
- Team Building Skills
- Training & Development
- Customer Service
- Risk Mitigation
- Quality Assurance
- Strategic Communication
- Incident Management
- System Administration
- Ticketing system proficiency
Technical Competencies
Microsoft Office Suite 365 | Active Directory, Microsoft Windows
Education Certifications
- COMPTIA CASP
- Security+
- A+
Briefings Presentations
- Information Assurance
- Data Analysis
Certification
- Comptia Security+
- CASP
- Comptia A+
Timeline
Senior Help Desk Administrator
United States Army
08.2022 - Current
Senior Help Desk Administrator
United States Army
11.2021 - 08.2022
Help Desk Administrator
United States Army
03.2020 - 11.2021
Help Desk Administrator
United States Army
03.2019 - 03.2020
High School Diploma -
South Lake High School
- Comptia Security+
- CASP
- Comptia A+