Marcus Young

Advocate for equitable policies and practices across the district. Collaborate with stakeholders to address disparities in representation and opportunity. Support strategic planning aligned with equity and anti-racism goals.

• Created and implemented a school mentorship program to support student success and address representation gaps, fostering a more inclusive educational environment.
• Established and championed the Superintendent’s Advisory Council, empowering student voices by creating direct communication channels between students and district leadership
• Co-presenter on Equity and Inclusion at several Nation Conferences sharing best practices and insights.
• Collaborate with board members and administration to develop and review policies through an equity lens.
• Guide strategic planning initiatives to ensure alignment with diversity, equity, and inclusion goals.
• Participate in policy development and oversight to promote systemic changes that address educational disparities.

Collaborate with school leadership to implement equity-centered interventions supporting student learning, racial equity, and a positive school culture. Provide 1:1 support to students facing academic and emotional challenges. Promote inclusive practices through culturally responsive agreements and training.

• As a member of the Site intervention planning team, I have analysis interventions in place to support student learning, racial equity, and school culture
• The team actively works throughout the year to address these three main areas of insurance that students' needs are being met
• Watches for and reports irregularities, such as security breaches, facility, and safety hazards, and emergencies; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required
• Work on leadership to develop student agreements that address students' voices, and campus culture, and especially target racial bias that may exist within the school culture
• Make contact with students and staff and attend meetings as needed to establish a positive working relationship with the school community
• Work 1:1 with students experiencing emotional distress, and academic intervention
• Generating and implementing services to remediate behavioral and social problems for students who are emotionally or intellectually challenged

• Conducted events in the field by showing clients listed properties on the market and conducting open houses.
• Enhanced customer service skills by dealing with clients daily.
• Conduct periodic needs assessments among various client groups to determine program priorities.

Provided equity-focused analysis and recommendations to improve city programs and services. Delivered training to enhance staff’s cultural competency and equity awareness. Designed tools and reports to increase transparency and inclusivity in decision-making.

• Conducted events in the field by showing clients listed properties on the market and conducting open houses
• Enhanced customer service skills by dealing with clients daily
• Conduct periodic needs assessments among various client groups to determine program priorities
• Motivated, counseled, and mentored young men who had been placed at our facility by either social services or the juvenile court system
• Assisted in providing client services in a wide variety of fields, such as psychology, rehabilitation, and social work, including support for families
• Assisted clients in identifying and obtaining available benefits and social and community services
• Assisted social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, or rehabilitation

• Worked in the Customer Service Call and Walk-In Centers of the Customer Response Division of Seattle Public Utilities.
• Exercised considerable independent judgment and creativity in solving complex problems and in making decisions in accordance with ordinances, rules, departmental policies, procedures, or other regulations.
• Ability to define problems collects data, establish facts, and draw clear and concise conclusions.
• Considerable knowledge of customer billing, credit collection, and overall utility accounts operations or practices.

• Monitored live calls to ensure quality and to document call trends
• Provided coaching and feedback to staff using quality standards as well as Verent to ensure that quality assurance goals are met
• Provided Contact Center staff with ongoing training to enhance staff's ability to assist customers and troubleshoot all areas of customer concerns
• Forecast call center trends prepared value-added metrics, and prepared the call center for future growth

• Responsible for marketing, collections, posting deposits, paying bills and renting homes, and retention of renters
• Managed a two-man maintenance crew and a groundskeeper as well as several independent vendors
• Key Contributions: Developed a new marketing partnership with the local military base which increased occupancy by 5%
• Became the highest leasing agent within the entire company

• Upon my arrival sales were down to 3,000 a month, since the end of March we have made 7,000 which is more than double the previous months
• Dealt with customer complaints and concerns and made sure that they leave feeling some kind of fulfillment that the situation has been resolved
• Developed new marketing strategies that involved a partnership with the local communities that surrounded the military base
• Retrained and replaced staff, creating training manuals and systems to create quality customer service and improve profits
• Key Contributions: Raised occupancy by 30% within a 3-month period
• Increases sales by 50%

• Patrol assigned areas on foot, in an assigned motor vehicle, or another specialized vehicle to ensure personal, building, and equipment security
• Maintained a safe working and educational environment for both staff and students
• Provided escort services for visitors, students, staff, and faculty, as necessary; provided other public assistance, such as lockout services, jump-starts, and routine information
• Performed assigned duties while meeting, and exceeding the Community's care standards

• Patrol assigned areas on foot, in an assigned motor vehicle, or another specialized vehicle to ensure personal, building, and equipment security
• Maintained a safe working and educational environment for both staff and students
• Provided escort services for visitors, students, staff, and faculty, as necessary; provided other public assistance, such as lockout services, jump-starts, and routine information
• Performed assigned duties while meeting, and exceeding the Community's care standards
• Key Contributions: Developed new ways of communication between students and security that made students feel safe to address any potential safety concerns
• Responsible for 85% success rate on theft-related incidents