Marcus A. Alleyne
The Bronx,NY
Summary
Hardworking team player with 1+ years of experience working on the restaurant floor. Effective at multitasking, relationship building and maintaining consistent communication to satisfy customers and hit goals in a fast-paced restaurant and bar settings.
Overview
4
4
years of professional experience
Work History
Head of Customer Success
Interflexion
09.2023 - Current
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Improved customer satisfaction rates by implementing targeted customer success strategies and providing personalized support.
- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
Host
TGI Fridays
03.2021 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers in providing efficient service for improved guest experiences.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted the bartender by stocking and cleaning bar supplies and maintaining a clean workspace.
Resident Assistant
Fordham University
08.2019 - 05.2022
- Organized social events and educational programs to promote academic success and foster a sense of community and belonging, resulting in increased resident retention
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Education
Master of Arts - Economics & Applied Econometrics
Fordham University
The Bronx, NY08.2022
Bachelor of Arts - Economics
Fordham University
The Bronx, NY05.2021
Skills
- Relationship Building
- Facility Cleaning
- Bussing Tables
- Problem-solving abilities
- Strong communication
- Team collaboration
- Physical stamina
- Reservations Management
- First Aid Training
- Strong Interpersonal Skills
Volunteering
Thanksgiving Turkey Rush
- Fry, carve, and deliver 15+ turkeys every year for elderly community church members
Be the Match Organization
- Spread awareness for leukemia and lymphoma by participating in Fordham’s Lift for Life sponsored event
- Educated over 50 attendees on bone marrow donation complexities, leading to 35 registry signups
Resident Hall Association - Treasurer
- Collaborated and create a project plan with my staff to host 5 community programs each semester
- Tracked expenses, assets, and donations weekly to ensure the best use of our 10k monthly budget
Interests
Working out, Start-ups, Reading, Puzzles, cooking, Journaling, Language learning, Motorcycling, Sustainable design, Architecture, Urban Planning, Aviation
Timeline
Head of Customer Success
Interflexion
09.2023 - Current
Host
TGI Fridays
03.2021 - 11.2022
Resident Assistant
Fordham University
08.2019 - 05.2022
Master of Arts - Economics & Applied Econometrics
Fordham University
Bachelor of Arts - Economics
Fordham University
Similar Profiles
Jailene MejiaJailene Mejia
Cashier at N/ACashier at N/A
Aljada RyanAljada Ryan
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Crystal LandorCrystal Landor
Customer Service Representative at Magnify INCCustomer Service Representative at Magnify INC
Adrian AyalaAdrian Ayala
Intern at Emilio AyalaIntern at Emilio Ayala
Rachel CoulterRachel Coulter
Head of Customer Success at RESO AustraliaHead of Customer Success at RESO Australia