Marcus A. Bradley
Stockton,California
Summary
Enthusiastic with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. I am a reliable employee offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Chief Operating Officer
Casual Skateboarding
7100 Shoreline Dr Apt 43 Stockton Ca 95219
05.2019 - Current
- Creator of family owned and operated business
- Refined organizational structure to consolidate and streamline necessary functions.
- Established policies to promote company culture and vision.
- Oversaw operations and coordinated with managers to increase quarterly profits
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Implemented the family plan, clarified roles of members and introduced new processes to boost quality across departments.
Barber
California College of Barbering And Cosmetology
Stockton, CA
04.2022 - 10.2023
- Used clips and shears to complete various types of fades, shaves and cuts.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Completed full and partial shaves with clippers and standard and straight razors.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Lead Security Officer
Garlic Brothers Restaurant
6629 Embarcadero Dr, Stockton, CA 95219
03.2016 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Participated in staff meetings, special events and professional development activities.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Cashier Lead
J Liquor
3436 W Hammer Ln #J, Stockton, CA 95219
03.2017 - 07.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items
- Performed store closing and shift-change actions
- Restocked and organized merchandise in front lanes.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Educated employees on register use, merchandising and customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Displayed new stock and rotated existing products.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Assisted customers by answering questions and fulfilling requests.
Education
Early Childhood Education
Prairie View A & M University
Prairie View, TXBarber License - Barbering
California College of Barbering And Cosmetology
1024 E March Ln, Stockton, CA 9521010.2022
Skills
- Operational Oversight
- Effective Communicator and Public Speaker
- Business Analysis
- Operational Analysis
- Team Player
- Asset Protection
- Customer Service Standards
- Preventing Incidents
- Cash Handling
- New Hire Training
- Inventory Management
Timeline
Barber
California College of Barbering And Cosmetology
04.2022 - 10.2023
Chief Operating Officer
Casual Skateboarding
05.2019 - Current
Cashier Lead
J Liquor
03.2017 - 07.2021
Lead Security Officer
Garlic Brothers Restaurant
03.2016 - 10.2021
Early Childhood Education
Prairie View A & M University
Barber License - Barbering
California College of Barbering And Cosmetology