Marcus A. Bradley
Stockton,California
Summary
Enthusiastic with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. I am a reliable employee offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Chief Operating Officer
Casual Skateboarding
05.2019 - Current
- Creator of family owned and operated business
- Refined organizational structure to consolidate and streamline necessary functions.
- Established policies to promote company culture and vision.
- Oversaw operations and coordinated with managers to increase quarterly profits
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Implemented the family plan, clarified roles of members and introduced new processes to boost quality across departments.
Barber
California College of Barbering And Cosmetology
Stockton, CA
04.2022 - 10.2023
- Used clips and shears to complete various types of fades, shaves and cuts.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Completed full and partial shaves with clippers and standard and straight razors.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Lead Security Officer
Garlic Brothers Restaurant
03.2016 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Participated in staff meetings, special events and professional development activities.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Cashier Lead
J Liquor
03.2017 - 07.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items
- Performed store closing and shift-change actions
- Restocked and organized merchandise in front lanes.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Educated employees on register use, merchandising and customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Displayed new stock and rotated existing products.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Assisted customers by answering questions and fulfilling requests.
Education
Early Childhood Education
Prairie View A & M University
Prairie View, TXBarber License - Barbering
California College of Barbering And Cosmetology
1024 E March Ln, Stockton, CA 9521010.2022
Skills
- Operational Oversight
- Effective Communicator and Public Speaker
- Business Analysis
- Operational Analysis
- Team Player
- Asset Protection
- Customer Service Standards
- Preventing Incidents
- Cash Handling
- New Hire Training
- Inventory Management
Timeline
Barber
California College of Barbering And Cosmetology
04.2022 - 10.2023
Chief Operating Officer
Casual Skateboarding
05.2019 - Current
Cashier Lead
J Liquor
03.2017 - 07.2021
Lead Security Officer
Garlic Brothers Restaurant
03.2016 - 10.2021
Early Childhood Education
Prairie View A & M University
Barber License - Barbering
California College of Barbering And Cosmetology
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