Marcus Aragon
Brighton,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Detention Specialist
Adams County Sheriff's Office
Brighton, CO
05.2023 - Current
- Monitored inmate activities and behavior, Intervened in cases of misconduct or rule violations and prepared detailed reports.
- Supervised inmates and used effective communication skills to interact with them
- Participated in in training scenarios for Explorers, Medical staff and Phase 1 for Patrol
- Adhere to policy, procedure and post orders
Assistant Manager
Discount Tire
Federal Heights, CO
09.2022 - 04.2023
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
Tire Technician
Discount Tire
Federal Heights , CO
07.2020 - 09.2022
- Delivered customer service through active listening and effective communication
- Upheld record accuracy by using work order reporting system.
- Performed service and repairs according to customer needs
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.2022
Skills
- Employee Coaching and Motivation
- Conflict Resolution
- Managing Operations and Efficiency
- Record maintenance
- Sales Monitoring and record maintenance
- Report writing
- Self motivated
- Calm Under Pressure
Timeline
Detention Specialist
Adams County Sheriff's Office
05.2023 - Current
Assistant Manager
Discount Tire
09.2022 - 04.2023
Tire Technician
Discount Tire
07.2020 - 09.2022
High School Diploma -
Northglenn High School