Marcus DeWayne Cooper Jr
Data Entry Clerk/Technical Support
Beaumont,TX
Summary
Organized and efficient Data Entry Clerk with 3.5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
DATA ENTRY/CUSTOMER SUPPORT SPECIALIST
CONDUENT INC
07.2021 - Current
- General Technical Support & troubleshooting with IOS, MacOS , Windows
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Completed data entry tasks with accuracy and efficiency.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Reviewed completed work for compliance with regulations.
- Data Entry
HELPER
JV DRIVER GROUP (CONTRACT)
01.2021 - 07.2021
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded and unloaded construction materials to prepare for use in construction.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Took part in company-offered training sessions to improve skills and knowledge.
- Operated company vehicle to transport necessary materials and equipment for construction projects.
SEASONAL SALES ASSOCIATE
VAN HEUSEN IZOD
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
SALES ASSOCIATE
BED BATH & BEYOND
12.2017 - 03.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
WAITER/BUSSER
BUBBA’S SHRIMP PALACE
06.2017 - 09.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
FLOOR ASSOCIATE
WALMART
08.2016 - 11.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Professional Certification - Data Analytics
Google Technology
OnlineSkills
- Data Entry
- General SQL Understanding
- Google Sheets/Microsoft Excel
- Help Desk Support
- Call Center Operations
- IOS Troubleshooting
- Beginner Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Blacks In Technology Organization Member
Timeline
DATA ENTRY/CUSTOMER SUPPORT SPECIALIST
CONDUENT INC
07.2021 - Current
HELPER
JV DRIVER GROUP (CONTRACT)
01.2021 - 07.2021
SEASONAL SALES ASSOCIATE
VAN HEUSEN IZOD
06.2020 - 08.2020
SALES ASSOCIATE
BED BATH & BEYOND
12.2017 - 03.2018
WAITER/BUSSER
BUBBA’S SHRIMP PALACE
06.2017 - 09.2017
FLOOR ASSOCIATE
WALMART
08.2016 - 11.2016
Professional Certification - Data Analytics
Google Technology
Similar Profiles
Eduardo Raphael Sac ValienteEduardo Raphael Sac Valiente
Finance Manager/Senior Finance Analyst at Conduent IncFinance Manager/Senior Finance Analyst at Conduent Inc
Nasreen FatimaNasreen Fatima
Data Transaction Processor at Conduent IncData Transaction Processor at Conduent Inc
Kimberly JohnsonKimberly Johnson
Apple Technical Support Representative at Conduent - AppleApple Technical Support Representative at Conduent - Apple