Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Ellis

Melissa,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Data Entry / Front Desk Receptionist

Wiley X
Frisco, TX
11.2023 - 02.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Independent Property Claims Adjuster

QA Claims
(Remote)
03.2023 - 06.2023
  • Reviewed policies to determine appropriate levels of coverage.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Obtained necessary information to complete proper evaluation of claims.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Analyzed open claims to calculate additional payments owed.
  • Maintain a book of 60 claims for mid-size residential properties and personal property.

Initial Loss Reporting Rep

QA Claims
(Remote)
10.2022 - 11.2022
  • Received inbound calls and ensured prompt routing to other claim handling teams
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Established communication with customers and associates via telephone , additionally; gathering, reporting, and documenting loss information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Operations Manager

RJ’s Professional Groundskeeping, LLC
Laplace, LA
02.2021 - 08.2022
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Navigated through many social outlets possessing marketing strategy skills, creating networking and partnership opportunities and further the expansion of the company
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Presented performance and productivity reports to company CEO.
  • Accomplished various carpentry assignments, including the installation of crown molding and wood flooring based on customer preferences.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
  • Effectively operated and maintained a range of job site equipment to ensure optimal productivity.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Carried out detailed assessments on equipment and machinery to ensure conformance with safety regulations.
  • Climbed ladders to access roofs and inspected for damage or deterioration.
  • Created reports detailing inspection results, analysis findings, and other relevant information regarding measurements taken by personnel.

Field Technician

Dish Network
McKinney, TX
10.2018 - 07.2019
  • Provided courier, technician, and sales services as an addition to the in-home installations of satellites.
  • Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Utilized personal experiences and judgment to create up-close bonds with a plethora of different clients.
  • Provided dispatcher with clear and accurate information throughout the day was prominent because of the many changes due to location, weather, and a time-prioritized schedule.

Lead Production Supervisor

AimYourWay LLC
Allen, TX
08.2017 - 07.2018
  • Coordinated the status of each work order that is received from a client.
  • Worked alongside/on behalf of a few reputable banks and mortgage companies such as Wells Fargo, All State, USAA, State Farm etc
  • Trained and mentored 20 representatives to provide the best customer service to servicing contractors production
  • Assigned multiple services contractors in order to preserve and/or inspect foreclosed properties across all 50 states, in addition to Guam and Puerto Rico.
  • Review results that we are to provide our clients with if the qualifications meet the standards of the banks and mortgage company.
  • Created relationships with a variety of banking departments ensuring that we are on track to meet deadlines, requirements, and/or any other concerns.

Production Lead - Quality Control

Aim Your Way, LLC
Allen, TX
04.2016 - 09.2017
  • Built accountable relationship with over 100 subcontractors in order to maintain a steady work flow throughout each month
  • Located and assigned a plethora of different contractors to perform inspection and preservation work for reputable banks
  • Comfortably worked through all of Microsoft Office, Google Powered maps, and dispatch interfaces to ensure that a contractor was in the right place at the right time to complete work in the time allotted
  • Executed written quality control protocols, gathered data and generated reports to ensure goals were met in a timely manner.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Mortgage Sales Supervisor

Direct Source
Melissa, TX
09.2012 - 03.2015
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Managed sales team of 15, setting performance goals and strategies for attaining objectives.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.

Education

Some College (No Degree) - Sociology/Communications

Collin County College
McKinney, TX

Some College (No Degree) - Communications / Business Pol.

Abilene Christian University
Abilene, TX

Some College (No Degree) - Dual Credits

Texas A&M University - Commerce (Dual Credit/HS)
Commerce, TX

Skills

  • Organizational Development
  • Leadership and People Development
  • Productivity Performance
  • Effective Communicator and Public Speaker
  • Proper Phone Etiquette
  • Public Relations Understanding
  • Invoice Preparation
  • Business Alliances
  • Strategic Planning
  • Executive Presentations
  • IOS
  • Xactimate
  • Property Claims/ Adjusting
  • Workers' compensation law
  • Information Confidentiality
  • Insurance verification
  • Data Entry
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Call Center Operations
  • Route Management
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Technologically Savvy

Certification

  • Texas - Independent Adjuster
  • Kentucky - Independent Adjuster
  • Louisiana - Independent Adjuster
  • Mississippi - Independent Adjuster
  • Maine - Independent Adjuster
  • Michigan - Independent Adjuster
  • Minnesota - Independent Adjuster
  • Montana - Independent Adjuster
  • New Hampshire - Independent Adjuster
  • Oklahoma - Independent Adjuster
  • Oregon - Independent Adjuster
  • South Carolina - Independent Adjuster
  • West Virginia - Independent Adjuster
  • Fire/Property IDL, State Farm
  • Basic Estimatics, State Farm
  • Wind and Hail Policy, State Farm
  • CA Fair Claims [9312] (FCSPR)

Timeline

Data Entry / Front Desk Receptionist

Wiley X
11.2023 - 02.2024

Independent Property Claims Adjuster

QA Claims
03.2023 - 06.2023

Initial Loss Reporting Rep

QA Claims
10.2022 - 11.2022

Operations Manager

RJ’s Professional Groundskeeping, LLC
02.2021 - 08.2022

Field Technician

Dish Network
10.2018 - 07.2019

Lead Production Supervisor

AimYourWay LLC
08.2017 - 07.2018

Production Lead - Quality Control

Aim Your Way, LLC
04.2016 - 09.2017

Mortgage Sales Supervisor

Direct Source
09.2012 - 03.2015

Some College (No Degree) - Sociology/Communications

Collin County College

Some College (No Degree) - Communications / Business Pol.

Abilene Christian University

Some College (No Degree) - Dual Credits

Texas A&M University - Commerce (Dual Credit/HS)

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Marcus Ellis