Marcus Hinkley
Management Professional
Mankato,MN
Summary
Results-driven professional with 16+ years of business operations management experience. Committed to achieving exceptional sales, service, and quality results. Possesses a bachelor's degree and an entrepreneurial mindset, driving innovation and empowering individuals. Skilled in positively influencing teams, optimizing processes, and fostering innovative thinking. Demonstrates quick adaptability to new systems and environments, leveraging extensive knowledge in business operations. Results-oriented with a strong work ethic and a dedication to continuous improvement. Excels in delivering exceptional client service and achieving performance objectives. Open to collaborative opportunities, ready to contribute expertise and drive growth in dynamic team environments.
Left a position at Mayo Clinic in 2022 to care for a temporarily disabled family member and pursue a lifelong aspiration of starting a small business. However, recent events have reignited a strong desire to return to a leadership role.
Overview
16
16
years of professional experience
Work History
Owner/Manager
Midwest Quality Crafts
, CA
01.2022 - Current
- Business Operations Management: Successfully managed day-to-day business operations, ensuring smooth and efficient functioning.
- Sales and Market Analysis: Conducted in-depth analysis of sales and market data using various third-party analytical tools. Leveraged data insights to guide development of new products and sales channels, resulting in consistent increase in sales of 2%-5% month-over-month.
- Budget Optimization and ROI: Optimized advertising and promotional budgets across three sales platforms, skillfully allocating resources to maximize return on investment. Implemented strategic adjustments based on data analysis to enhance campaign performance and drive higher ROI.
- Logistical Management: Utilized logistical platforms to effectively manage inventory, shipping, and payments. Demonstrated expertise in coordinating and optimizing flow of goods and services, ensuring efficient operations and customer satisfaction.
Regional Operations Manager (Clinic)
Mayo Clinic Health System
Mankato, MN
08.2015 - 09.2022
- Effective Stakeholder Management: Served as main point of contact for 12 specialty practices, managing day-to-day business operations and key liaison for ongoing troubleshooting, change requests, and updates related to electronic medical records (EMR) system.
- Strategic Leadership and Innovation: Directed COVID-era virtual clinic rollouts for eight specialty practices, optimizing user experience and driving innovation through continuous feedback.
- Quality and Safety Assurance: Led multi-year project focused on enhancing clinic service quality, resulting in improved patient satisfaction and attainment of three regional accreditations for high-quality and safety standards.
- Patient-Centric Approach: Leveraged patient feedback to drive improvements in care delivery, achieving 5% monthly increase in patient satisfaction.
- Financial Management and Analysis: Oversaw practice budgets of up to $30 million, collaborating with cross-functional teams to conduct comprehensive market analysis and secure executive support for key practice innovations.
- Data-Driven Decision Making: Implemented Tableau data dashboards to monitor overall revenue, identify physician billing opportunities, and plan future clinic capacity based on data analysis.
- Business Planning and Performance Improvement: Utilized data analysis skills to develop a robust business plan that was approved for hiring three additional support staff, resulting in reduced physician burnout, increased patient satisfaction, and a 20% boost in year-end bottom-line performance.
- Cross-Functional Collaboration: Collaborated effectively with teams from diverse departments, including Marketing, Legal, HR, HIM, Pharmacy, and Facilities, on various initiatives such as construction projects, capital purchases, and ongoing partnerships.
Buyer
Mayo Clinic
Albert Lea, MN
05.2014 - 08.2015
- Procurement and Vendor Management: Managed and processed high volume of purchase orders and invoicing for over 200 vendors and contractors, ensuring adherence to contractual and budgetary guidelines.
- Documentation and Record-Keeping: Maintained comprehensive documentation and highly organized records of all procurement activities for a team of 40, ensuring easy retrieval of information and smooth operations.
- Inventory Management: Tracked and monitored over 100 daily inventory shipments, utilizing detailed spreadsheets to manage lost or missing items, enabling efficient follow-up and minimizing disruptions.
- Process Optimization: Streamlined medical supply inventory database by 60% using Microsoft Excel, resulting in enhanced user experience and improved efficiency in managing inventory.
Executive Assistant Store Manager
Walgreens
Mankato, MN
06.2007 - 10.2013
- Sales Coaching and Training: Coached sales associates on product knowledge, incentives, and effective selling techniques, resulting in improved bottom line performance. Set and monitored weekly sales increase goals of at least 4% to drive sales growth.
- Development and Retention: Encouraged professional growth of junior staff and created growth opportunities based on reliability, leading to reduction in annual turnover by 10%. Fostered a supportive and motivating work environment to retain top talent.
Education
Bachelor of Science - Business Management
Minnesota State University - Mankato
Mankato, MN 05.2001 -
Skills
Financial Analysis and Budgeting
undefinedTimeline
Owner/Manager
Midwest Quality Crafts
01.2022 - Current
Regional Operations Manager (Clinic)
Mayo Clinic Health System
08.2015 - 09.2022
Buyer
Mayo Clinic
05.2014 - 08.2015
Executive Assistant Store Manager
Walgreens
06.2007 - 10.2013
Bachelor of Science - Business Management
Minnesota State University - Mankato
05.2001 -
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