Marcus Hixson
Austin,TX
Summary
Technical operations professional with experience in IT support, mechanical diagnostics, and aviation. Currently serving as a Desktop Support Manager supporting over 1,000 users in a high demand environment. Known for strong problem solving ability, adaptability, and hands on technical expertise across both digital systems and physical equipment. Commercial rated pilot with a focus on safety, precision, and continuous improvement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
IT Support Manager (Promoted 2023)
Texas General Land Office
Austin, TX
02.2020 - Current
- Supported IT operations for 1,000+ users across desktop and cloud environments
- Led service desk operations using Ivanti , ensuring SLA compliance and timely ticket resolution
- Administered Active Directory (user provisioning, permissions, password resets, group policy)
- Managed identity and access through Okta IAM , including user onboarding and deprovisioning
- Troubleshot hardware, software, and account issues across Windows and macOS systems
- Trained and supported team members while adapting processes in a rapidly changing environment
Owner / Mobile Automotive Technician
Hixson Auto Care
Austin, TX
06.2024 - Current
- Diagnose and repair vehicles across the Austin area, including brakes, maintenance, and system diagnostics
- Manage customer communication, scheduling, and on-site service delivery
- Perform mobile troubleshooting of mechanical and electrical systems to identify and resolve issues efficiently
Retail IT Support
Whole Foods Market
Austin, TX
09.2019 - 02.2020
- Provided remote IT support for North American retail locations
- Troubleshot POS systems, scales, and store hardware in high-volume environments
- Managed and resolved service tickets using Salesforce , maintaining SLA compliance
- Assisted users with account access and application issues in a fast paced support environment
Automotive Technician Experience
Austin Auto Techs / South Point Hyundai
Austin, TX
2017 - 2019
- Diagnosed and repaired domestic and foreign vehicles in shop environments
- Troubleshot engine, electrical, and mechanical systems using diagnostic tools
- Performed inspections and clearly communicated findings to customers and service advisors
- Maintained accurate service records and adhered to safety and quality standards
Education
Business Administration
Austin Community College
Austin, TXCommercial Pilot And Aviation
Aeroguard Flight Training Center
Georgetown, TX07.2025
Skills
Technical: Active Directory, Okta, Ivanti, Salesforce, Windows, macOS, Linux
Diagnostics: Troubleshooting, system diagnostics, electrical systems, root cause analysis
Operations: Service desk operations, SLA management, POS systems, account support
Leadership: Team support, customer communication, process improvement
Aviation: Flight planning, instrument procedures, weather interpretation, FAA regulations
Certification
- Total Time: 239.1 hrs | PIC: 153.4 hrs | Cross-Country: 61.4 hrs
- IFR : 3.6 hrs Actual | 67.7 hrs Simulated | 21.4 hrs Simulator
- Aircraft Flown: Piper PA-28 series, Cessna 172, Redbird AATD
- Certificates: FAA Commercial Pilot – ASEL, Instrument Rating
- Additional: FAA Part 107 Remote Pilot Certificate
Timeline
Owner / Mobile Automotive Technician
Hixson Auto Care
06.2024 - Current
IT Support Manager (Promoted 2023)
Texas General Land Office
02.2020 - Current
Retail IT Support
Whole Foods Market
09.2019 - 02.2020
Automotive Technician Experience
Austin Auto Techs / South Point Hyundai
2017 - 2019
Business Administration
Austin Community College
Commercial Pilot And Aviation
Aeroguard Flight Training Center