Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARCUS J. FULTON

Wilmington,Delaware

Summary

To attain any available position where I can sustain growth and enhance capabilities, education and service efficiently to stipulate a more quality and carefree work experience. I am very interested in obtaining a position that broadens horizon and not only benefits physically, but mentally as well. Educating, assisting and providing an overall comfortable and welcoming environment, while accompanying a diverse population of men, women and children, has always been a passion of mine. I find this field to be challenging and collaborative as well as presenting by its wide range of opportunities and experiences that can ultimately enhance abilities. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Dasher

Dasher
10.2021 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Lawn Care Worker

Self-employeed
03.2018 - Current
  • Maintained various types of flower beds by removing spent flowers, pulling weeds and edging.
  • Evaluated status of lawn conditions and met directly with customers to create lawn care programs specific to needs and preferences.
  • Spread and applied mulch around flower beds to retain moisture in soil and suppress weeds.
  • Recommended tips for homeowners to help maintain yards and lawns such as proper mowing techniques, repairing bare spots on lawns and choosing correct seeds and fertilizers.
  • Drove to prospective client homes to evaluate lawn size and needs, providing accurate pricing estimates and quotations.
  • Maintained grounds by trimming, weeding and general clean-up.
  • Handled hedge, bush and shrub trimming.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Maintained routine landscaping schedules to boost lawn health.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Developed lasting customer relationships and grew network over time.

Foreman

Reed Street Builders
08.2017 - 11.2019
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Established clear priorities and production quality standards.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Verified completed projects met approved time, quality and cost estimates.
  • Checked equipment to determine if maintenance was required.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Meticulously tracked parts and equipment used on each job site.
  • trained new workers.
  • Oversaw employee attendance record and ordered new materials for sites.

Shoe Sales Associate

Marshalls Clothing store
01.2016 - 07.2017
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.

Dry Cleaner Customer Service Representative

Super Clean
02.2015 - 12.2016
  • Restocking inventory and helping where needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Primary Caregiver

Gail Fulton, DELAWARE
09.2009 - 06.2014
  • Clean washers and dryers inside and out, restocking inventory, and maintaining a clean, friendly and safe environment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Customer Service (Busser/Host)

BRITISH AIRWAYS
01.2008 - 02.2009
  • Ordering and storage, stocking and cleanliness, first class server
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Supervisor

RITE AID PHARMACY
01.2006 - 03.2008
  • Scan products and assist customers with purchases, handle cash transactions and credit payments, account for all payments and perform clerical duties, supervise shifts and account for all money transactions, ordering, preparing schedules, store lock-up, maintenance and cleanliness of the store at all times.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.

Education

General Studies

BRANDYWINE HIGH SCHOOL
Wilmington, DE
07.2008

Skills

  • Demonstration, teaching and leadership qualities, great ability to manage, organize and problem
  • Solve, very active and responsible, strong ability to adapt to new and ever changing environment
  • Safe Driving
  • Inspection Checklists
  • Reliable Vehicle
  • Basic Housekeeping
  • Excellent Communication
  • GPS Navigation
  • Customer Experience
  • Customer Service
  • Recordkeeping Requirements
  • Hardworking and Responsible
  • Valid Driver's License
  • Time Management
  • Smartphone with Unlimited Data
  • Customer Needs Assessments
  • Complaint Resolution
  • Traffic Routing Planning
  • Cash Register Operations
  • Basic Repairs
  • Operational Efficiency
  • Customer Loyalty
  • Heavy Lifting
  • Accurate Recordkeeping
  • Company Guidelines
  • Freight Inspection
  • Delivering Food
  • Late Shift Availability
  • Creative Solutions
  • Maintaining Clean Work Areas
  • Effective Planning
  • Materials Storage
  • Safe Vehicle Operations
  • Company Safety Standards
  • Hazardous Materials
  • Routine Maintenance
  • Loading and Unloading
  • Hand Trucks
  • Dedicated Team Player
  • Cargo Transport
  • Restocking Items
  • Guest Satisfaction

Timeline

Dasher

Dasher
10.2021 - Current

Lawn Care Worker

Self-employeed
03.2018 - Current

Foreman

Reed Street Builders
08.2017 - 11.2019

Shoe Sales Associate

Marshalls Clothing store
01.2016 - 07.2017

Dry Cleaner Customer Service Representative

Super Clean
02.2015 - 12.2016

Primary Caregiver

Gail Fulton, DELAWARE
09.2009 - 06.2014

Customer Service (Busser/Host)

BRITISH AIRWAYS
01.2008 - 02.2009

Supervisor

RITE AID PHARMACY
01.2006 - 03.2008

General Studies

BRANDYWINE HIGH SCHOOL
MARCUS J. FULTON