Marcus K. Thomas

Managed incoming phone calls and online inquiries, treating all clients with courtesy.

• Built strong relationships through friendly interactions and follow-up communications.
• Performed accurate data entry into CRM system to maintain comprehensive records.
• Scheduled appointments while following up with customers who missed visits.
• Actively identified customer needs to ensure high levels of service satisfaction.
• Served as communication bridge between customers and internal departments for problem-solving.
• Conducted outbound client calls to promote additional services effectively.
• Communicated information regarding promotions to potential customers.

Executed watch standing training and ensured compliance with GMT training protocols.

• Conducted security roves of facility to maintain safety and security standards.
• Served as urinalysis observer, ensuring adherence to testing procedures.
• Contributed as Funeral Honors Team Member during ceremonial events.
• Assisted with Moral, Welfare and Recreation (MWR) activities to enhance community engagement.
• Collaborated with departments to align operations functions and optimize workflows.
• Provided technical guidance to junior staff on operational matters for skill enhancement.
• Utilized telecommunications systems, including two-way radios and intercoms, for efficient team communication.

• Facilitated assessments for children aged three to five, ensuring accurate score documentation.
• Kept meticulous records of test scores and attendance logs for compliance.
• Oversaw student behavior during exams while ensuring adherence to procedures.
• Collected exam papers for grading, maintaining confidentiality and organization.
• Secured testing environments by verifying student identities comprehensively.
• Explained examination requirements clearly while addressing student questions promptly.
• Collaborated with educational teams to implement tailored action plans for special needs students.
• Created inclusive environments through effective communication with parents and guardians.

Enforced state laws and regulations to maintain control over incarcerated individuals.

• Maintained order and security in assigned areas, adhering to relevant policies and laws.
• Conducted inmate counts and body checks to ensure safety and compliance.
• Executed searches of inmates, cells, and grounds to prevent contraband smuggling.
• Administered first aid for injuries or illnesses sustained by inmates under supervision.
• Transported inmates securely between facilities, court hearings, and appointments.
• Reviewed subordinate incident reports detailing policy violations during shift changes.
• Supervised inmate activities, including meals, recreation, and work assignments for safety.

• Operated and troubleshot interior communication systems, navigation systems, and hydrolytic systems.
• Performed repairs on alarm sensing devices and auxiliary power equipment.
• Maintained and repaired cameras, recorders, video transmission, and communication lines.
• Managed multi-line phone system communications efficiently while handling multiple calls.
• Organized work order requests using computer scheduling for optimal workflow.
• Maintained inventory control and ordered necessary parts for department operations.
• Trained personnel in usage of computers, phones, and electronic devices for internal communications.
• Conducted preventive maintenance on communication system components to ensure reliability.

• Processed payments accurately at meal service conclusion using POS terminals.
• Promoted menu items and special offers to enhance sales opportunities.
• Checked back with guests to confirm satisfaction with each course.
• Provided menus and detailed explanations of daily specials.
• Responded promptly to guest inquiries and resolved complaints professionally.
• Maintained cleanliness of work area by regularly wiping surfaces and disposing of trash.
• Facilitated efficient communication between kitchen and dining room regarding order statuses.
• Assisted with special requests to deliver personalized dining experiences.

• Executed site-specific security protocols to maintain peace and safety in gated community.
• Monitored entrances, exits, and access points to ensure security of individuals and property.
• Responded swiftly to disturbances, coordinating backup as necessary.
• Investigated suspicious activities according to company guidelines.
• Greeted and directed visitors upon arrival to facilitate smooth entry.
• Administered first aid and basic life support until medical professionals arrived.
• Operated two-way radios for effective communication with headquarters personnel.
• Enforced rules professionally while maintaining a secure environment.

• Executed accurate processing of cash, check, and credit payments through point-of-sale system.
• Provided receipts, refunds, and change to customers while keeping cash drawer orderly.
• Trained new team members on cash handling and customer service best practices.
• Maintained a clean and organized checkout area, enhancing customer experience.
• Conducted price checks for special orders and applied discounts as requested by customers.
• Ensured compliance by verifying customer ages for restricted product purchases.
• Demonstrated high levels of customer service through effective communication skills.
• Scanned items efficiently to confirm pricing accuracy during transactions.

• Supervised up to 60 maximum-security inmates in Special Housing Unit daily.
• Managed 125 to 250 inmates in housing dormitories, ensuring compliance with facility regulations.
• Conducted thorough inspections of living quarters for cleanliness and safety standards.
• Trained new staff on inmate handling procedures to enhance security protocols.
• Responded promptly to emergencies, maintaining professionalism under pressure.
• Documented operational activities and incidents for accurate record-keeping.
• Executed searches for contraband materials throughout the facility and visitor areas.
• Maintained order by enforcing regulations and issuing disciplinary actions as necessary.

• Executed diverse roles in temporary agency, including office work and construction tasks.
• Performed general maintenance, such as painting walls and installing insulation.
• Loaded and unloaded materials using forklifts and pallet jacks to ensure timely deliveries.
• Operated hand tools and power tools for various construction projects.
• Inspected tools for functionality before use to maintain safety standards.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Maintained clean job sites by removing debris and securing materials.
• Reported safety violations to supervisors, enhancing overall workplace safety.

• Maintained high standards of customer service during busy shifts in deli counter operations.
• Communicated effectively with team members to ensure smooth workflow throughout shifts.
• Inspected perishable items regularly for expiration dates to maintain product quality.
• Stored food items properly within guidelines to prevent spoilage and waste.
• Promoted specials by offering samples to enhance customer engagement and sales.
• Chopped ingredients ahead of rush periods to ensure readiness for service.
• Documented special orders accurately for event catering and party trays management.
• Wiped down surfaces and maintained tidy dining areas for a welcoming environment.

• Managed customer phone calls to facilitate takeout orders promptly.
• Ensured food safety regulations compliance during food preparation processes.
• Performed vehicle inspections daily before departing for deliveries.
• Addressed customer questions and complaints professionally and promptly.
• Conducted thorough daily cleaning tasks, including dishwashing and floor maintenance.
• Accurately processed payments through point-of-sale systems for transactions.
• Verified order accuracy before leaving for deliveries using checklists.
• Delivered pizzas on time while following traffic laws and company policies.

• Collaborated with contractors to ensure timely completion of assigned projects.
• Implemented energy efficiency measures as directed by management throughout the building.
• Responded promptly to tenant service requests and facility issues.
• Conducted monthly inspections of fire extinguishers to verify functionality.
• Supported emergency repairs as required to maintain operations.
• Monitored inventory levels for facilities maintenance supplies.
• Performed basic carpentry, including replacing doors and installing shelves.
• Ensured compliance with safety regulations during all maintenance activities.

• Supervised kitchen operations, including inventory control and supply ordering.
• Enforced sanitation policies to maintain cleanliness and safety standards.
• Trained new cooks on food handling techniques and best practices.
• Resolved customer complaints promptly to enhance satisfaction.
• Ensured adherence to health regulations among kitchen staff.
• Provided guidance on food preparation, cooking times, and presentation.
• Monitored food quality during preparation to meet established standards.
• Coordinated with front-of-house and catering services as necessary.

• Provided exceptional customer service at checkout and resolved arising issues promptly.
• Managed returns, exchanges, and refunds to uphold high customer satisfaction standards.
• Trained cashiers on store policies, procedures, and safety protocols effectively.
• Conducted spot checks of cashier performance to ensure payment processing accuracy.
• Supported various departments during peak periods by offering additional assistance.
• Performed opening and closing duties, including balancing tills and reconciling discrepancies.
• Reconciled monthly credit card payments with bank statements for accuracy.
• Monitored cooking processes to ensure compliance with food safety standards.

• Greeted customers warmly, ensuring a professional and welcoming atmosphere.
• Operated cash registers to efficiently process transactions with precision.
• Checked product quality before serving to maintain high standards.
• Organized take-out orders swiftly and accurately for customer satisfaction.
• Trained new employees on operational and customer service protocols.
• Maintained cleanliness of food preparation areas in compliance with health regulations.
• Monitored inventory levels and restocked items regularly to ensure availability.
• Addressed customer inquiries and complaints promptly to enhance service quality.

• Prepared sales contracts, collected payments, and coordinated vehicle delivery with service department.
• Conducted test drives for prospective buyers to showcase vehicle features and performance.
• Advised customers on financing options and warranties available for purchases.
• Negotiated prices with customers for used cars on dealership lot to maximize profit margins.
• Ensured accurate completion of paperwork prior to submission to finance office.
• Maintained customer satisfaction by providing prompt follow-up service post-sale.
• Attended weekly staff meetings to discuss marketing initiatives and gather customer feedback.
• Built positive relationships through greeting customers and discussing vehicle preferences.

• Answered customer calls for takeout orders, ensuring clear communication.
• Ensured compliance with food safety regulations during meal preparation.
• Performed daily vehicle inspections to guarantee safe delivery operations.
• Assisted customers with inquiries or complaints, resolving issues promptly.
• Processed payments accurately through point-of-sale system, including cash and electronic methods.
• Loaded delivery vehicle with accurate orders, verifying items against checklists.
• Delivered pizza within specified timeframes while adhering to traffic laws.
• Maintained cleanliness in restaurant areas, kitchens, and delivery vehicles.

• Coached employees to consistently surpass sales targets.
• Coordinated catering services for trainings and departmental meetings.
• Organized files and maintained spreadsheets to support efficient operations.
• Sorted and distributed communications to streamline office workflow.
• Managed incoming calls, directing inquiries to relevant departments.
• Scheduled workshops and conferences, preparing necessary supplies.
• Welcomed visitors professionally, ensuring reception area standards remained high.
• Resolved customer issues promptly to increase retention rates.

• Greeted customers at doors to establish rapport and introduce products.
• Assisted sales representatives during peak periods to enhance team performance.
• Ensured compliance with door-to-door selling laws and regulations.
• Attended weekly team meetings to refine sales strategies and set targets.
• Explained product advantages over competitors to boost customer interest.
• Implemented strategies that increased customer retention rates by addressing needs.
• Conducted market research to identify growth opportunities and trends.
• Resolved customer complaints efficiently, maintaining positive relationships.

• Trained new cashiers, enhancing team performance and efficiency.
• Processed payments quickly with accurate change using POS system.
• Scanned merchandise for precise purchase totals, discounting via coupons.
• Greeted customers, resolving inquiries about products and services.
• Balanced daily transactions on computerized point-of-sale system.
• Maintained checkout area cleanliness and organization.
• Verified legal age for purchasing alcohol or tobacco products.
• Implemented loyalty programs to boost sales potential.

• Ensured freshness of food items by checking expiration dates regularly.
• Organized merchandise displays to enhance customer attraction and drive sales.
• Assisted customers in locating products throughout store to improve shopping experience.
• Provided accurate price quotes in response to customer inquiries.
• Managed inventory by restocking shelves, removing damaged items, and conducting counts.
• Maintained cleanliness through vacuuming, dusting, and tidying store areas.
• Stored items systematically in warehouse tool rooms and supply areas for easy access.
• Unboxed new merchandise and arranged shelves attractively to promote visibility.