Marcus (Mark) Crisp
Summary
Dynamic Operations Manager with a proven track record at South Texas Oilfield Solutions LLC, excelling in team leadership and strategic planning. Achieved significant profit increases by streamlining operations and enhancing customer satisfaction. Skilled in budget management and conflict resolution, fostering a high-performing workforce dedicated to excellence.
Overview
34
34
years of professional experience
Work History
Operations Manager
South Texas Oilfield Solutions LLC
02.2018 - 08.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised Dispatch
Owner/President
Texas Water Disposal Services LLC
11.2012 - 12.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Sales Manager/ Disposal Manager/Vice President of Operations
Forbes Energy Services
01.2000 - 09.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Opened 7 new offices in West Texas that serviced over 30 large accounts. Had 140 vacuum trucks, winch trucks, 1500 frac tanks and specialty tanks and 75 workover rigs.
- Added over $75M in annual revenues
- Transformed West Texas division into a top revenue producer for company along with a strong safety record.
- Managed over 250 employees
Equipment Manager
Hellums Services/ Key Energy Services
01.1997 - 12.1999
- Maintained clean and organized facilities.
- Performed equipment maintenance and repairs.
- Trained team members effectively to maintain consistent productivity.
- Managed equipment budgets, resulting in cost-effective purchasing decisions and reduced overhead expenses.
- Established preventive maintenance schedules to minimize breakdowns and extend the life of equipment.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Disposal Manager
Hellums Services Incorporate 2
06.1991 - 12.1996
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built and supervised 3 Saltwater Disposals
- Supervised 12 employees
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Freer High School
Freer, TXNo Degree - Electrical & Welding
Bee County College
Alice, TX05-1994
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Logistics Manager
- Bids and pricing
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Management
- Operations oversight
- Customer relationship management
- Client relationships
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Health and safety compliance
- Workforce management
- Client relations
- Process improvements
- Organizational management
- Customer relationship management (CRM)
- Cost reduction
- Unsurpassed work ethic
- Incidents management
- Budget development and management
- Business development
Timeline
Operations Manager
South Texas Oilfield Solutions LLC
02.2018 - 08.2025
Owner/President
Texas Water Disposal Services LLC
11.2012 - 12.2017
Sales Manager/ Disposal Manager/Vice President of Operations
Forbes Energy Services
01.2000 - 09.2012
Equipment Manager
Hellums Services/ Key Energy Services
01.1997 - 12.1999
Disposal Manager
Hellums Services Incorporate 2
06.1991 - 12.1996
Freer High School
No Degree - Electrical & Welding
Bee County College
Similar Profiles
Joseph CarrilloJoseph Carrillo
Lease Hand at South Texas Oilfield SolutionsLease Hand at South Texas Oilfield Solutions
Penny GrenierPenny Grenier
Petroleum Engineering Intern at Acquire Oilfield Solutions LlcPetroleum Engineering Intern at Acquire Oilfield Solutions Llc
Sarah LangeSarah Lange
Apparel & Merchandising Manager at South Texas Tack, LLC.Apparel & Merchandising Manager at South Texas Tack, LLC.
PRADEEP THILAGERPRADEEP THILAGER
Operations Manager at DASHFIX Hospitality ServicesOperations Manager at DASHFIX Hospitality Services
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security