Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARCUS N. JACKSON

Rockaway Park,NY

Summary

Experienced professional with a proven track record in human resources, administrative support, and office management. Skilled in managing daily operations and fostering seamless communication among team members. Proficient in organizational skills and adept at problem-solving. Prepared to drive organizational success through effective people management and strategic planning. Specializing in employee relations, talent acquisition, and compliance with a strong emphasis on team collaboration and achieving successful outcomes. Adaptable, reliable, and skilled in navigating through challenging situations.

Overview

24
24
years of professional experience

Work History

Train Operator Trainee (School Car)

Metropolitan Transit Authority (MTA)
Brooklyn, NY
04.2025 - 06.2025
  • Learned to read transit traffic signals and their characteristics.
  • Learned to operate old and new transit technology Trains.
  • Learned to read the transit railroad system bed tracks.
  • Learned how different train yards operate throughout the transit system.

Director of Human Resources

Beach Gardens Nursing and Rehab Center
04.2024 - 04.2025
  • Enforce facility/HR policies.
  • Perform Criminal history background checks.
  • Oversee recruitment and onboarding: Ensure the company attracts, hires, and retains the best talent.
  • Manage employee relations: Address employee grievances, disputes, and discipline issues.
  • Performance management: Implement systems to drive high performance and manage performance evaluations.
  • Training and development: Design and execute training programs to enhance employee skills and job satisfaction.
  • Ensure legal compliance: Maintain compliance with labor laws and regulations.
  • Budget management: Develop and manage the HR department's budget.
  • Collaborate with Corporate HR: Work with Corporate to align new HR policies with strategic goals.
  • Business Office/Payroll: Work with the business office to ensure staff payroll is correct.
  • Meeting and working with different people on a daily basis.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.

Assistant Administrator

Brookhaven Rehabilitation and Health Care Center
01.2020 - 04.2024
  • Collaborates and supports the facility Administrator in nursing home management.
  • Coordinates facility operations with administrative guidance and support from the administrator.
  • Management and oversight of the following departments: Housekeeping, Maintenance, Central Supply, Concierge, and Security, and responds to building emergencies as needed.
  • Serves as Liaison between Administrator and other departmental team members.
  • Communicates regularly with residents, family members, licensing and third party vendors.
  • Conducts daily facility and unit environmental rounds to monitor facility activities and maintain environmental standards and infection control practices.
  • Establishes strong working relationships with department heads to increase facility chemistry and team morale.
  • Submits COVID-19 data to National Healthcare Safety Network (NHSN).
  • Establishes auxiliary budgetary needs for departmental/facility upkeep.
  • Conducts quarterly meetings with department heads to identify and manage safety and other concerns.
  • Presides QAPI meetings and coordinates administrative/non-licensed staff in-services.
  • Facilitates communication of CDC updates to residents and families.
  • Performs any other duties which may be necessary in the best interest of the residents and of the facility.
  • Acts as resident advocate and fosters open communication with residents and families.
  • Spearheaded the development of Customer Service Concierge Program to ensure smooth transition of residents from admission to discharge. This program decreased resident complaints and increased resident satisfaction.

Concierge

The Five Towns Premiere Rehabilitation & Nursing Center
09.2019 - 01.2020
  • Served as liaison between residents, their families and team members, following residents through their healing journey, ensuring resident satisfaction and customer service are provided at a level of excellence.
  • Welcomed and followed up with new residents and families to ensure a smooth and stress-free transition.
  • Discussed and addressed residents' needs and concerns.
  • Assisted with the resident's discharge process.
  • Provided aid and support to all staff/residents/visitors as needed.

Certified Nursing Assistant

Peninsula Center for Nursing and Rehabilitation Center
01.2001 - 03.2019
  • Assisted with restorative and nursing care on residents in sub-acute rehabilitation units.
  • Provided ADL care to assigned residents while adhering to facility policies and procedures.
  • Adhered to infection control practices to reduce the transmission of nosocomial infections.
  • Ensured safety and well-being of residents.
  • Acted as resident advocate.
  • Obtained and recorded vital signs.
  • Reported resident change in conditions to licensed nurse.
  • Managed supplies and inventories in the residents' units.
  • Daily computer-based documentation of care provided to assigned residents.
  • Addressed resident complaints and addressed employee issues.
  • Resolved employee disputes, unsafe working conditions, and union contract issues.

Education

Graduate Certificate - Certified Nursing Assistant

Allen School of Health Sciences
188 Montague Street, Brooklyn, NY
11.2000

High School Diploma -

Beach Channel High School
100-00 Beach Channel Drive, Rockaway Park New York
06-1995

Skills

  • Compliance management
  • HR analytics
  • Records management
  • Talent Acquisition
  • Performance evaluation
  • Employee relations
  • Payroll management
  • Background checks
  • Onboarding
  • Labor relations
  • HR software proficiency
  • Onboarding process

Timeline

Train Operator Trainee (School Car)

Metropolitan Transit Authority (MTA)
04.2025 - 06.2025

Director of Human Resources

Beach Gardens Nursing and Rehab Center
04.2024 - 04.2025

Assistant Administrator

Brookhaven Rehabilitation and Health Care Center
01.2020 - 04.2024

Concierge

The Five Towns Premiere Rehabilitation & Nursing Center
09.2019 - 01.2020

Certified Nursing Assistant

Peninsula Center for Nursing and Rehabilitation Center
01.2001 - 03.2019

Graduate Certificate - Certified Nursing Assistant

Allen School of Health Sciences

High School Diploma -

Beach Channel High School

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