Open To Work
MARCUSS HINES
Ft. Worth,TX
Summary
Customer Logistics Coordinator II that possess outstanding organizational and time management abilities. Vast experience facilitating and monitoring supply chain operations. Polished in coordinating daily activities to track and analyze locations, movement of inventory, finished goods and raw materials. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
26
26
years of professional experience
Work History
Customer Logistics Coordinator II
Ryder System Inc
Fort Worth, TX
04.2008 - Current
- -Transportation Management & Shipping:
- -Proven leadership experience in planning.
- -Proven track record in strengthening logistical operations to maximize performance and profitability.
- -Work cross-functionally between departments (customer service, planning and execution) Training of carriers/customers on use of Ryder web tools
- -Provide feedback and recommendations to drive continuous improvement at account and operational level
- -Possess excellent interpersonal skills and cross functional team interaction to collaborate with various teams to identify and remedy critical issues vital to company success
- -Act as main point of contact for customer account to resolve customer issues
- -Manage liaison with suppliers from origin and destination
- -Arranged international and domestic shipping as well as related documentation.
- -Knowledgeable and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel)
- -Support and maintain standard customer and operational reporting.
- -Makes documented proposals for improvements and coordinate with unit management on implementation of changes
- -Supports the continuous improvement effort, initiates, problem solving efforts and assures implementation of solutions
- -Customer/carrier interaction and communication daily via phone and/or email
- -Provide carrier compliance, root cause analysis, and EDI problem resolution
- -Routed and tendered 100+ shipments daily utilizing technologies and business processes to insure maximum value to customers and Ryder, as required
- -Provide assistance to new hires in training and on-going operational activities
Veterans Affairs Coordinator
Cornerstone Staffing Services
Fort Worth, TX
01.2007 - 04.2008
- -Office Administration, Reporting, and Quality Assurance:
- -Successfully processed 120 pharmacy claims daily for insurance providers. (Champ VA, Medicare, Sterling Health and CBOC Pharmacy)
- -Maintained accurate, complete and timely records of pharmacy/patient's claims.
- -Effectively communicated with the Veterans Administration department about patient’s pharmacy claims that were paid or denied.
- -Researched over 500 patient’s claims monthly to obtain correct payment status with Internal Veteran Region on patient insurance.
- -Internal auditor for company to ensure process and procedures were being followed.
- -Assisted in the coordinating of enhancing company tracking and tracing tool for customer shipments.
- -Managed reports for different accounts to provide to management and customer.
- -Provides administrative assistance to immediate supervisors; will occasionally develop, prepare and present recommendations and reports.
Transportation Supervisor/Customer Service Coordinator
MBM of Macon
Macon, GA
01.2000 - 01.2007
- -Transportation Management/Administration & Shipping:
- -Successfully planned, managed and coordinated 118 routes in the southeastern states of Alabama, Tennessee, Georgia, Mississippi, North Carolina & Florida distributing to Chick-Fil-A restaurants.
- -Improved company backhaul revenue by 25% in first year by continuous improvement.
- -Maintained fleet of 56 Freightliner’s and company trailer’s daily for drivers dispatch.
- -Performed driver representative performance reviews and maintained driver records and logs.
- -Reviewed and complied with all D.O.T and OSHA policy and procedures to ensure federal regulations were met.
- -Performed safety audits on driver’s to make sure the driver followed safety measures.
- -Monitored productivity and ensured 100% order accuracy before loads were processed for shipping and receiving.
- -Monitored customer service relations, pricing, billing, inventory, warehousing, related sales and clerical functions.
- -Involved in quality control by helping reduce costs, increasing sales and meeting customer expectations.
- -Improved compliance to 100% on national, state, and local regulations, thereby fully meeting requirements of Department of Transportation
- - Utilize extensive knowledge and skill of transportation logistics to significantly improve efficiency of deliveries by 35%, effectiveness of manpower by 25%, and accuracy to 95%
- -In-charge of the proper handling and monitoring of the customer delivery feedback and complaints.
- -Responsible for delegating, supervising, and monitoring the delivery drivers in the dispatch of goods and over-all warehouse operations.
- -Ensured correct allocation of resources to meet delivery schedules
- -Maintained operational performance according to set KPIs and budgetary requirements
Education
Associates of Business - Business Administration
Macon State University
Macon, GA01-1992
Associate of Business - Business Administration
Florida Community College of Jacksonville
Jacksonville, FL01-1991
Skills
- Transportation Supervisor
- Reports Generation
- Sigma lean/Continuous improvement
- Conflict Resolution
- JDA transportation software
- Supply Chain Operations
- Shipping and Receiving
- Logistics Process Improvement
- Cost Reduction
- Customer Service
- Customer Logistics Trainer
- Internal Auditor
Timeline
Customer Logistics Coordinator II
Ryder System Inc
04.2008 - Current
Veterans Affairs Coordinator
Cornerstone Staffing Services
01.2007 - 04.2008
Transportation Supervisor/Customer Service Coordinator
MBM of Macon
01.2000 - 01.2007
Associate of Business - Business Administration
Florida Community College of Jacksonville
Associates of Business - Business Administration
Macon State University
AWARDS/RECOGNITION
Employee of month 2009 & 2018 (local-Ryder), Employee of quarter 2025 (Companywide-Ryder); Whse employee of month (MBM)
Additional Professional Experience
- Transportation Management System (TMS)
- IBM AS400
- HIPAA compliance
- Microsoft Office Suite
- OSHA compliance
- 10 Key Numeric
- Lansa Transportation System
- WordPerfect Office
- WMS