Hi, I’m
Marcus Shane Smith
Assistant Manager
Covington,KY
Summary
Looking to acquire a position as a General Manager, that would build upon 23 years of exceptional guest service that focuses in a customer oriented role that would offer health, financial & professional benefits that coincide with my personal drive to find accomplishment through a professional creative outlet of new challenges while allowing an opportunity to influence a fresh atmosphere through my strengths of leadership, fun, personality, determination and heart, while positively impacting results of the business frame.
Work History
Taste Of BelgiumCincinnati, OH
Assistant Manager
2021.07 - Current (5 education.years_Label & 2 education.months_Label)
Job overview
- Creating a unique approach to personalized guest solutions and team member action plans while reinvigorate an atmosphere of fun & support.
- Supporting all hiring, retention and coaching of guest support staff while assisting other leaders in their areas on a daily basis.
- Handling the daily and weekly requirements of the business through allocating invoices, P&L, R&M, store employee payroll & file updates while delegating reasonable duties and responsibilities to team members within certain criteria needs based on need.
- Executing the daily requirements of inventory of food & LBW needed based on forecasted sales and local events while maintaining the brand expectations of our kitchen & bar including recipe adherents, ordering, temperature & waste log as well as daily & weekly inventory.
The View At Shires' GardenCincinnati, OH
Assistant General Manager
2020.02 - 2021.06 (1 education.year_Label & 4 education.months_Label)
Job overview
- Handling daily operations through a pandemic while exceeding 1 Million dollars
in sales - Executing clear communication and being visible in the restaurant while
creating personalized guest solution. - Communicating strengths and opportunities of employees, redirecting while
recognizing successes. - Staffing, training and scheduling while reducing turnover focused in the front of
house. - Maintaining the beer, wine and liquor inventory
- Cultivating a fresh, fun and vibrant atmosphere for employees and guests.
The BirdcageCincinnati, OH
Assistant Manager
2018.01 - 2020.02 (2 education.years_Label & 1 education.month_Label)
Job overview
- Handling daily sales, events and performance entertainers while building upon a unique guest experience
- Support through communication and execution
- Execute daily operations
TGI Fridays
Guest Service Manager
2017.04 - 2018.01 (9 education.months_Label)
Job overview
- Increasing the visibility of leadership with our guests and team members to impact our promise to deliver upon our non-negotiable brand standards
- Creating a unique approach to personalized guest solutions and team member action plans while reinvigorate an atmosphere of fun & support
- Supporting all hiring, retention and coaching of guest support staff while assisting other leaders in their areas daily
- Maintaining all up-to-date food handling & safety regulations of local, federal and brand standards
- Executions of requirements and needs to support a 5-million-dollar sales location.
Bar Louie
Guest Service Manager
2016.09 - 2017.03 (6 education.months_Label)
Job overview
- Creating, educating and retaining unique individuals to meet the requirements of the NSO location while continuing to evolve the needs, support and education of each team member through one-on-one sessions, in-the-moment coaching opportunities and redirection
- Executing the daily requirements of inventory of food & LBW needed based on forecasted sales and local events while maintaining the brand expectations of a scratch kitchen & bar including recipe adherents, ordering, temperature & waste log as well as weekly/monthly inventory
- Personalizing the guest experience while creating in-the-moment solutions based on having a firm understanding of executing guest requests to the highest standard while making money in the process and having fun doing so
- Handling the daily, weekly and monthly requirements of the business through allocating invoices, P&L, R&M, store employee payroll & file updates while delegating reasonable duties and responsibilities to leadership/team members within certain criteria needs based on need
- Certified: Responsible Serving of Alcohol, valid
Arnold's Bar & Grill
Guest Service Manager
2015.08 - 2016.09 (1 education.year_Label & 1 education.month_Label)
Job overview
- Handling daily sales, events and performance entertainers while building upon a unique guest experience
- Supporting the business through personal care of all business inventory on a weekly basis through inventory count, ordering, receiving and relocating as needed
- Performance based scheduling through employee retention, coaching, redirection & termination
- New employee procedure including selection, interview, paperwork & training/education.
Best Buy
Sales Consultant Lead
2014.08 - 2015.11 (1 education.year_Label & 3 education.months_Label)
Job overview
- Leadership communication & sales strategy meetings
- Coaching, redirection and individual sales tracking to add team awareness
- Theater, gaming, automotive & appliance installation/scheduling and online ordering
- Geek Squad services, Direct TV and brand products
- Microsoft, Apple, Android software
- Mobile plans, contracts, trade-in, set up and reset.
Below Zero LoungeCincinnati, OH
Key Holder
2012.01 - 2014.11 (2 education.years_Label & 10 education.months_Label)
Job overview
- Nominated for "Best Bartender" (2014 Cincinnati CityBeat)
- Happy Hour for a Cause," a non-profit platform that allowed to build a partnership with Below Zero Lounge and local/national non-profit organizations in which in its first year of service raised over $9,000 in support (Creator/Founder)
- Inventory control
- An understanding how to communicate and partner with live entertainment and entertainers (A-List & local).
Best Buy
Sales Lead
2010.08 - 2012.01 (1 education.year_Label & 5 education.months_Label)
Job overview
- Microsoft Office, Apple, Windows, Android software
- Personal computer, tablet, mobile & digital imaging.
PalominoCincinnati, OH
Server
2009.01 - 2010.01 (1 education.year_Label)
Job overview
- Guest service, fulfilled multiple roles including server, host, server assistant, prep & cook
- An understanding of wine and pairing.
Macy's
Manager
2009.01 - 2010.01 (1 education.year_Label)
Job overview
- Executed a sales growth of 15% over the previous year
- Exceeded sales goals through personalized events and marketing strategy.
Bonefish Grill
Server
2006.01 - 2009.01 (3 education.years_Label)
Server
2003.01 - 2006.01 (3 education.years_Label)
Education
Grant County High
2000.01 - 2003.01 (3 education.years_Label)
Northern Kentucky University
2003.01 - 2004.01 (1 education.year_Label)
Art Institute of Ohio
2006.01 - 2007.01 (1 education.year_Label)
Certification
Certificate ID: 21278517 ServSafe: Food Protection Manager Certification
Overview
20
years of professional experience
5
years of post-secondary education
1
Certificate