Summary
Work History
Education
Certification
Overview
Hi, I’m

Marcus Shane Smith

Assistant Manager
Covington,KY
Marcus Shane Smith

Summary

Looking to acquire a position as a General Manager, that would build upon 23 years of exceptional guest service that focuses in a customer oriented role that would offer health, financial & professional benefits that coincide with my personal drive to find accomplishment through a professional creative outlet of new challenges while allowing an opportunity to influence a fresh atmosphere through my strengths of leadership, fun, personality, determination and heart, while positively impacting results of the business frame.

Work History

Taste Of Belgium
Cincinnati, OH

Assistant Manager
07.2021 - Current

Job overview

  • Creating a unique approach to personalized guest solutions and team member action plans while reinvigorate an atmosphere of fun & support.
  • Supporting all hiring, retention and coaching of guest support staff while assisting other leaders in their areas on a daily basis.
  • Handling the daily and weekly requirements of the business through allocating invoices, P&L, R&M, store employee payroll & file updates while delegating reasonable duties and responsibilities to team members within certain criteria needs based on need.
  • Executing the daily requirements of inventory of food & LBW needed based on forecasted sales and local events while maintaining the brand expectations of our kitchen & bar including recipe adherents, ordering, temperature & waste log as well as daily & weekly inventory.

The View At Shires' Garden
Cincinnati, OH

Assistant General Manager
02.2020 - 06.2021

Job overview

  • Handling daily operations through a pandemic while exceeding 1 Million dollars
    in sales
  • Executing clear communication and being visible in the restaurant while
    creating personalized guest solution.
  • Communicating strengths and opportunities of employees, redirecting while
    recognizing successes.
  • Staffing, training and scheduling while reducing turnover focused in the front of
    house.
  • Maintaining the beer, wine and liquor inventory
  • Cultivating a fresh, fun and vibrant atmosphere for employees and guests.

The Birdcage
Cincinnati, OH

Assistant Manager
01.2018 - 02.2020

Job overview

  • Handling daily sales, events and performance entertainers while building upon a unique guest experience
  • Support through communication and execution
  • Execute daily operations

TGI Fridays

Guest Service Manager
04.2017 - 01.2018

Job overview

  • Increasing the visibility of leadership with our guests and team members to impact our promise to deliver upon our non-negotiable brand standards
  • Creating a unique approach to personalized guest solutions and team member action plans while reinvigorate an atmosphere of fun & support
  • Supporting all hiring, retention and coaching of guest support staff while assisting other leaders in their areas daily
  • Maintaining all up-to-date food handling & safety regulations of local, federal and brand standards
  • Executions of requirements and needs to support a 5-million-dollar sales location.

Bar Louie

Guest Service Manager
09.2016 - 03.2017

Job overview

  • Creating, educating and retaining unique individuals to meet the requirements of the NSO location while continuing to evolve the needs, support and education of each team member through one-on-one sessions, in-the-moment coaching opportunities and redirection
  • Executing the daily requirements of inventory of food & LBW needed based on forecasted sales and local events while maintaining the brand expectations of a scratch kitchen & bar including recipe adherents, ordering, temperature & waste log as well as weekly/monthly inventory
  • Personalizing the guest experience while creating in-the-moment solutions based on having a firm understanding of executing guest requests to the highest standard while making money in the process and having fun doing so
  • Handling the daily, weekly and monthly requirements of the business through allocating invoices, P&L, R&M, store employee payroll & file updates while delegating reasonable duties and responsibilities to leadership/team members within certain criteria needs based on need
  • Certified: Responsible Serving of Alcohol, valid

Arnold's Bar & Grill

Guest Service Manager
08.2015 - 09.2016

Job overview

  • Handling daily sales, events and performance entertainers while building upon a unique guest experience
  • Supporting the business through personal care of all business inventory on a weekly basis through inventory count, ordering, receiving and relocating as needed
  • Performance based scheduling through employee retention, coaching, redirection & termination
  • New employee procedure including selection, interview, paperwork & training/education.

Best Buy

Sales Consultant Lead
08.2014 - 11.2015

Job overview

  • Leadership communication & sales strategy meetings
  • Coaching, redirection and individual sales tracking to add team awareness
  • Theater, gaming, automotive & appliance installation/scheduling and online ordering
  • Geek Squad services, Direct TV and brand products
  • Microsoft, Apple, Android software
  • Mobile plans, contracts, trade-in, set up and reset.

Below Zero Lounge
Cincinnati, OH

Key Holder
01.2012 - 11.2014

Job overview

  • Nominated for "Best Bartender" (2014 Cincinnati CityBeat)
  • Happy Hour for a Cause," a non-profit platform that allowed to build a partnership with Below Zero Lounge and local/national non-profit organizations in which in its first year of service raised over $9,000 in support (Creator/Founder)
  • Inventory control
  • An understanding how to communicate and partner with live entertainment and entertainers (A-List & local).

Best Buy

Sales Lead
08.2010 - 01.2012

Job overview

  • Microsoft Office, Apple, Windows, Android software
  • Personal computer, tablet, mobile & digital imaging.

Palomino
Cincinnati, OH

Server
01.2009 - 01.2010

Job overview

  • Guest service, fulfilled multiple roles including server, host, server assistant, prep & cook
  • An understanding of wine and pairing.

Macy's

Manager
01.2009 - 01.2010

Job overview

  • Executed a sales growth of 15% over the previous year
  • Exceeded sales goals through personalized events and marketing strategy.

Bonefish Grill

Server
01.2006 - 01.2009

Server
01.2003 - 01.2006

Education

Grant County High

01.2000 - 01.2003

Northern Kentucky University

01.2003 - 01.2004

Art Institute of Ohio

01.2006 - 01.2007

Certification

Certificate ID: 21278517 ServSafe: Food Protection Manager Certification

Overview

20
years of professional experience
5
years of post-secondary education
1
Certificate

Similar Profiles

CREATE PROFILE
Marcus Shane SmithAssistant Manager