MARCUS W. MATLOCK

HIGHER EDUCATION-STUDENT RECRUITMENT, MENTORING & ADVISING Successful organizer, planner and is a dynamic leader. Worked productively and collaboratively in a diverse student environment. Sensitive and flexible in responding properly to the constantly changing demands of the first year and freshman students need for critical academic support and stability. Proven track record that is essential in the higher education landscape. Recognized capability to develop, foster, collaborate and cultivate student and parent involvement relationships. This assurance results in quality-efficient programs and services where first-year, first generation, underrepresented and freshman students acquire the appropriate skillset that can help transition them seamlessly into college life. Coordinated the development and expansion of the campus and community partnerships necessary for students to participate and thrive in their service-learning programs. Facilitated student development sessions, peer mentoring opportunities, student orientation events, monitored student academic performances, and proactively engaged faculty participation that eventually helped students learn worthwhile content. This connection is a worthwhile continuum that strengthens and sustains a student’s learning experience. Championed development of innovative student programming which increased enrollment, and enhanced student participation. This method formed supportive new allies for freshman students that increased student success effectiveness, and improved engaged learning outcomes. Communicated effectively with a reputable ability to build sound relationships and maintained successful affiliations across all levels of the college. Provided impactful leadership and supportive wraparound student services and pathways successfully for students. These opportunities created desired learning outcomes for many students. Linked first year and at-risk students to counselors, academic coaches and student success specialists that encouraged academic achievement, promote personal and professional development. Provided strong, effective support for undergraduates’ students to confidently complete their preferred and degree required programs at the College. Worked designated evening and assigned weekends collectively and effectively with Residence Hall Coordinators to help implement programs that will ensure first year students achieve their academic and personal goals throughout the academic calendar. Identified the best first year student practices, processes and procedures that can tactfully promote educational attainment systematically. Encouraged first year students to remain actively involved in college activities and advance academically. Provided a multifaceted approach that encouraged first year student retention efforts, course completion requirements and graduation obligations. Student focused, student centered and customer service oriented that assures student academic achievement, which is paramount to the college’s mission and strategic plans. Solution oriented and a competent analytical problem solver with strong organizational skills. Proficient with the computer software that involves Microsoft Office, Banner, Luminus, Insight, Web CT, Social Media, Ad Astra Room and Conference Scheduling, and Blackboard. This includes working with different databases and Excel spreadsheet applications. Competently worked with integrated software systems as an end user. Demonstrated basic proficiency with Microsoft Outlook and Word. This includes the use of Web Checkout software, banner software and Sciquest and e-Procurement software.

• Achieved Result by completing Task with accuracy and efficiency.
• Achieved Result through effectively helping with Task.
• Documented and resolved Issue which led to Results.
• Collaborated with team of Number in the development of Project name.
• Achieved Result by introducing Software for Type tasks.
• Supervised team of Number staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.