Marc Vos
Boston,MA
Summary
Results-driven Operations Leader with extensive experience in hiring, onboarding, and training in hospitality. Current Café Manager at Tatte Bakery & Café, recognized for exceptional performance in employee relations and staffing optimization. Proven ability in implementing process improvements to enhance operational efficiency. Multilingual communicator fluent in Spanish, Portuguese, and French, dedicated to delivering outstanding customer service.
Overview
36
36
years of professional experience
Work History
Café Manager
Tatte Bakery & Café
10.2025 - Current
- Increased café efficiency by streamlining daily operations in busy setting.
- Educated team on attendance policies to enhance service performance.
- Oversaw operations to ensure high-quality service and customer satisfaction.
- Managed sensitive employee issues with discretion, maintaining confidentiality always.
- Acted as primary escalation point for timely resolution of guest concerns.
- Minimized waste by implementing effective inventory management systems.
Counter Support / Barista
Tatte Bakery & Café
05.2025 - 10.2025
- Promoted twice within five months based on performance
- Trained new hires on service standards, POS systems, and workflows
- Supported daily operations in a fast-paced café environment
- Demonstrated reliability, urgency, and customer-first leadership
Pro Support Technician I
Savant Systems
06.2022 - 07.2023
- Delivered advanced technical support to global integrators
- Maintained detailed case documentation and followed escalation protocols
- Mentored junior team members and supported knowledge transfer
- Partnered with leadership to improve support workflows
- Recognized for composure, empathy, and brand-positive communication
Remote Mac IT Analyst
Kelly Services (Apple Client)
11.2019 - 03.2022
- Enhanced communication as primary contact for Apple employee inquiries.
- Documented over 1,000 cases in Salesforce for effective tracking.
- Boosted collaboration with training and leadership teams to improve processes.
- Created internal knowledge-base documentation to facilitate information sharing.
- Maintained confidentiality while managing sensitive employee and system data.
Genius / Inventory Specialist (Team Lead)
Apple
06.2012 - 07.2017
- Achieved high customer satisfaction through exceptional retail support initiatives.
- Mentored team members, enhancing skills and leading effective training programs.
- Enhanced operational efficiency as Inventory Specialist, improving organization and workflows.
- Coordinated staffing schedules, strengthening leadership support and coverage.
- Maintained strict confidentiality while ensuring compliance with internal processes.
Manager / Bartender / Server
Restaurant Operations
01.1990 - 12.2011
- Increased team performance through targeted training programs for front-of-house staff.
- Optimized hiring and onboarding processes to enhance new staff integration.
- Addressed employee and guest concerns with professionalism and composure.
- Successfully organized private events and large-group dining experiences.
- Maintained compliance with health and safety regulations in daily operations.
Owner & Operator
Design of Boston Salon
09.2003 - 04.2009
- Enhanced client satisfaction by fostering a customer-focused salon environment.
- Recruited and trained staff to ensure high performance and service standards.
- Streamlined payroll and scheduling processes, boosting operational efficiency and employee morale.
- Resolved employee relations issues, promoting a positive workplace culture.
- Safeguarded employee privacy by maintaining confidentiality of personnel records.
- Cultivated a service-oriented culture, leading to increased staff retention and morale.
Education
Some College (No Degree) - French Language & Culture
La Littérature Française
Skills
Talent Acquisition Support
- Team leadership
- Resume evaluation and interview scheduling
- Workforce transition management
- Team dynamics management
- Employee development in HR processes
- Confidential Information Handling
- Compliance & Documentation
- Scheduling & Workforce Coordination
- Performance Coaching
- Compensation & Benefits Support (Operational Level)
- HRIS / CRM Systems (UltiPro familiarity, Salesforce)
- Microsoft Office (Excel, Word, PowerPoint)
- Customer Service Excellence
- Cross-Functional Collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Portuguese
Professional Working
Timeline
Café Manager - Tatte Bakery & Café
10.2025 - Current
Counter Support / Barista - Tatte Bakery & Café
05.2025 - 10.2025
Pro Support Technician I - Savant Systems
06.2022 - 07.2023
Remote Mac IT Analyst - Kelly Services (Apple Client)
11.2019 - 03.2022
Genius / Inventory Specialist (Team Lead) - Apple
06.2012 - 07.2017
Owner & Operator - Design of Boston Salon
09.2003 - 04.2009
Manager / Bartender / Server - Restaurant Operations
01.1990 - 12.2011
University of Massachusetts Boston - Some College (No Degree), French Language & Culture
Université De Paris VIII – Sorbonne - , La Littérature Française