Marcy Allen

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Ordered parts for customers and our in-house service department.
• Processed and reshelved return orders, checking for discrepancies and potential usage.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Calculated sales commissions for 8 parts sales representatives.

part numbers and locations.

• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Ordered parts for customers
• Analyzed sales trends to follow demands of customers and in-shop needs.
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• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.