Marcy Armstrong
Peosta,IA
Summary
Results-oriented analyst with expertise in data analysis, stakeholder communication, and process improvement. Proven ability to enhance operational efficiency and drive strategic decision-making through insightful performance monitoring.
Overview
31
31
years of professional experience
1
1
Certification
Work History
SR Analyst Process Owner
Empower
Dubuque, IA
04.2022 - Current
- Analyzed data trends to inform strategic decision-making and enhance operational efficiency.
- Collaborated with cross-functional teams to streamline reporting processes and improve data accuracy.
- Developed comprehensive dashboards to visualize key performance indicators for senior management review.
- Identified process inefficiencies and implemented solutions that improved workflow and reduced turnaround time.
- Presented findings to stakeholders, driving informed business decisions through clear communication of insights.
Business Initiatives
Prudential Retirement
Dubuque, IA
06.2014 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Implementation Manager
Prudential Retirement
Dubuque, IA
04.2000 - 06.2014
- Led cross-functional teams to implement retirement solutions, enhancing client satisfaction and operational efficiency.
- Developed project plans and timelines, ensuring alignment with organizational objectives and client needs.
- Streamlined implementation processes, reducing onboarding time for new clients through process improvements.
- Mentored team members on best practices for system utilization and project management methodologies.
Relationship Manager
CIGNA Retirement
Dubuque, IA
02.1995 - 04.2000
- Cultivated long-term relationships with clients, ensuring satisfaction and retention.
- Developed customized retirement solutions tailored to client needs and objectives.
- Analyzed client portfolios to identify opportunities for growth and improvement.
- Led cross-functional teams to enhance service delivery and operational efficiency.
Education
Bachelor of Science - Business Administration
University of Northern Iowa
Cedar Falls, IA05-1987
Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Stakeholder communication
Accomplishments
- Managed the plan structure migration of the Prudential Retirement plans to Empower in 2022
- Generated over $70M in float revenue in 2025 by optimizing adoption of the new Empower Float policy with accuracy and efficiency.
- Designed and implemented the Vulcan intake process to streamline GOP requests for existing client changes, improving efficiency and process consistency.
Certification
- Certified FINRA Series 6 license (Active)
Timeline
SR Analyst Process Owner
Empower
04.2022 - Current
Business Initiatives
Prudential Retirement
06.2014 - 04.2022
Implementation Manager
Prudential Retirement
04.2000 - 06.2014
Relationship Manager
CIGNA Retirement
02.1995 - 04.2000
Bachelor of Science - Business Administration
University of Northern Iowa