MARCY BUICE
San Bruno,CA
Summary
Experienced Property Management professional with over 20+ years of experience in the general public, real estate, and property management sectors. Highly organized and task-oriented, adept at effectively interfacing with individuals at all levels, including patrons, clients, professionals, vendors, children, students, and animals. Strong interpersonal communication and customer service skills, fluent in Spanish. Proficient in office support skills such as data entry, internet navigation, and software applications including Windows, MS Word, Excel, QuickBooks, Yardi, MRI, Lead to Lease, V Flyer, Property Ware, Entrada,Onesite. Exceptional computer literacy and proficiency with office equipment including Weblisters, Rent Cafe, and Reputation. Dedicated Community Manager committed to improving properties and streamlining operations for enhanced efficiency. Known for a friendly and professional demeanor coupled with a diligent work ethic. Seeking a Diligent Property Management role with a comprehensive background in community management and engagement. Demonstrated success in leading initiatives to foster community growth and enhance member satisfaction. Proven ability to develop strategic plans and implement programs that boost community participation and retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Director
Prime Residential
09.2023 - Current
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Planned special events such as lotteries, dedications and project tours.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Maximized rental income while minimizing expenses through effective planning and control.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Led tours to highlight property features to prospective tenants and answer questions.
- Established robust social media presence for the community that attracted new residents.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Community Manager
Blue Oak
06.2021 - 08.2023
- Maintain 142 Unit Luxury Complex
- Send out and Process lease renewals
- Process Applications
- Process Move ins and Move Outs in a timely manner
- Maintain excellent curb appeal
- Maintain the best customer service
- Supervise 3 staff members
- Do reports on a regular
- Hold meetings
- Hire and Fire as needed
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Effectively managed team of 2 maintenance and 1 leasing agent personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Generated leads for sales and rental properties through cold calls and referrals.
- Evaluated property conditions and recommended improvements.
- Created policies and procedures for successful community management.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Communicated effectively with owners, residents, and on-site associates.
- Proved successful working within tight deadlines and a fast-paced environment.
Community Manager
Ocean Villas Apartments
10.2015 - 12.2020
- Montgomery Partners
- Maintaining a 119 unit complex
- Maintain great curb appeal
- Collect rents
- Serve notices
- Accounts receivables
- Supervise Maintenance staff and Vendors
- Maintenance Requests and work-orders
- Process Move ins and Move outs
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Property Manager
The Crest
06.2013 - 09.2015
- The Crest At Pacific Grove Apts
- Maintaining 100 units and over 250 plus residents
- Raising rents
- Obtaining lease renewals
- Kept property leased up
- Move in & move out settlements
- Supervised 2 staff members
- Made sure property ran smoothly
- Kept residents and owner happy
- Collected rents in a timely manner
- Ran credit and background checks and verification's
- Made sure all bills were paid up on the property in a timely manner
- Made sure vendors did work correctly
- Ran two suites that we rented out like hotel rooms
- Ran weekly meetings with employee
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Property Manager
Peoples Self Help Housing
11.2004 - 06.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Rural Development -
USDA
2013
USDA Certified Manager
USDA
01.2013
fair housing, Leasing, Sexual Harassment, and Rural Development Course’s Completed -
Grace Hill School
2010
Certificate, Real Estate Principles - Business Administration
ALLIED SCHOOLS
2005
Certified Manager -
HEALD COLLEGE
2003
Skills
- Grounds and Facility Inspection
- Security Management and Enhancement
- Dispute Handling
- Deposits Management
- Performance Assessment
- Legal Issue Resolution
- Violation Resolution
- Local and State Laws
- Sale and Rental Recordkeeping
- Administrative Leadership
- Insurance Coordination
- Income and Expense Management
- Rent Collection
- Payment Management
- Accounts Payable and Accounts Receivable
- Safe Work Practices
- Rent Growth
- Office Organization
- Bid Proposals
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Property Showing
- Community Marketing
- Social Media Engagement
- Daily Operations Management
- Rental Pricing Strategies
- Property Tours
- Employee Motivation and Guidance
- Tenant and eviction laws
- Maintenance Oversight
- Tenant relations
- Money handling
- Documentation skills
- Community engagement
Certification
- Property Management Certification (PMC)- Various State Real Estate Commissions.
- Fair Housing Certification- Various certifying bodies or state agencies.
Languages
Spanish
Professional Working
Timeline
Community Director
Prime Residential
09.2023 - Current
Community Manager
Blue Oak
06.2021 - 08.2023
Community Manager
Ocean Villas Apartments
10.2015 - 12.2020
Property Manager
The Crest
06.2013 - 09.2015
Property Manager
Peoples Self Help Housing
11.2004 - 06.2013
USDA Certified Manager
USDA
fair housing, Leasing, Sexual Harassment, and Rural Development Course’s Completed -
Grace Hill School
Certificate, Real Estate Principles - Business Administration
ALLIED SCHOOLS
Certified Manager -
HEALD COLLEGE
Rural Development -
USDA
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