Marcy Siler
Rockford,MI
Summary
Seasoned Store Manager with 34 years experience specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Inventory Specialist
Conlon Construction Co.
04.2022 - 03.2024
- Sorted and delivered materials to different work areas and staff.
- Completed physical inventory counts each day.
- Managed the return process for damaged or defective goods, ensuring prompt resolution and minimizing financial loss for the company.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Used equipment like forklifts and pallet jacks to move inventory.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Store Manager
Sunrise Marathon
07.2018 - 03.2022
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Bath And Body Works, Limited Brands
07.2006 - 06.2018
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Marysville High School
Marysville, MISkills
- Teamwork and Collaboration
- Inventory organization
- Forklift Operation
- Inventory Control
- Customer Service
- Delegation Abilities
- Recruitment and hiring
- Store Merchandising
- Effective leader
- Employee Development
- Loss Prevention
- POS Systems
- Payroll Administration and Timekeeping
- Store operations
- Customer Service Management
- Problem-Solving
Timeline
Inventory Specialist
Conlon Construction Co.
04.2022 - 03.2024
Store Manager
Sunrise Marathon
07.2018 - 03.2022
Store Manager
Bath And Body Works, Limited Brands
07.2006 - 06.2018
High School Diploma -
Marysville High School
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