Marcy Diven
Coraopolis,PA
Summary
Corporate travel professional (IATAN agent) with comprehensive experience in managing travel arrangements for business clients. Strong focus on team collaboration and delivering results. Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.
Overview
34
34
years of professional experience
Work History
CORPORATE TRAVEL CONSULTANT III
Michael Baker International LLC
01.2005 - Current
- Process travel requests for all employees in the company in a timely manner
- Correct, balance and process the ARC report weekly
- Manage Travel using Egencia online booking tool as well as Worldspan GDS
- Assign and release travel expenses using Chrome River Expense Management Software
- Process Oracle ERP transactions daily
- Manage global company credit card usage utilizing AMEX@work
- Maintain relationships with preferred vendors
- Group Travel and Meeting Planning specialist
- Excel in customer service support and resolving all issues relating to travel & expenses
- Advise customers on necessary travel documents and visa requirements
- Maintain operational proficiency in coordinating both international and domestic travel
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Developed training materials to enhance staff proficiency and productivity.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
SENIOR CORPORATE TRAVEL CONSULTANT II
BCD Travel
04.1997 - 05.2004
- Provide cost effective domestic and international travel arrangements for VIP clients
- Provide after hours emergency service
- Quality control and providing air, car, and hotel arrangements
- Advised customers on necessary travel documents and visa requirements
- Assisted clients with flight changes and cancellations to minimize travel disruptions
- Corrected, balanced, processed ARC report weekly
- Trained junior consultants on industry best practices, contributing to overall success of the team.
- Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
- Conducted regular reviews of client accounts to identify areas for potential growth or improvement in service delivery standards.
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis.
ASSISTANT MANAGER CORPORATE TRAVEL
The Travel Company
03.1991 - 04.1996
- Responsible for the supervision and training of agents
- Quality control and providing air, car, and hotel arrangements
- Corrected, balanced, processed the ARC report weekly
- !Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associates Degree - Travel & Tourism
Southeastern Academy
Kissimmee, FLCertificate -
Marriott Bonvoy Certified Agent
Skills
- Worldspan GDS
- Egencia Booking Tool
- TRAMS back office/IAR
- Oracle ERP/Chrome River ERP
- AMEX @work Corporate Credit Card program
- TEAMS
- Microsoft Office
- Outlook
- Air/Car/Hotel/Rail Accommodations
- International travel
- Exceptional customer service
- Complex travel
- C-Suite Executive travel
- Company guidelines and procedures
- Government Contractors support
- Corporate travel policies expertise
- Budgeting and cost control
- Airline reservation systems proficiency
Timeline
CORPORATE TRAVEL CONSULTANT III
Michael Baker International LLC
01.2005 - Current
SENIOR CORPORATE TRAVEL CONSULTANT II
BCD Travel
04.1997 - 05.2004
ASSISTANT MANAGER CORPORATE TRAVEL
The Travel Company
03.1991 - 04.1996
Associates Degree - Travel & Tourism
Southeastern Academy
Certificate -
Marriott Bonvoy Certified Agent
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