Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcy D. Jarrett

Summary

To obtain a new career that utilizes my skill set in Customer Service. To actively serve and help others with knowledge and a positive attitude.

Customer service professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards.

Overview

34
34
years of professional experience

Work History

Customer Advocate/Call Center

LCU
07.2023 - 04.2025
  • Customer Services
  • Resolving issues with member accounts
  • Acknowledging members needs for better a customer experience

Evidence/CID Admin.

Cheatham Co. Sheriff’s Office
04.2014 - 11.2022
  • Administrative Clerk for Criminal Investigations Department.
  • Handled all incoming calls, emails and meetings related to cases.
  • Worked a variety of computer programs for evidence tracking, money management and departmental auditing.

Cashier Trainer

Hollingsworth Oil Company
10.2010 - 04.2014
  • Cashier and new cashier trainer.
  • In charge of closing out daily financials for Corporate reporting.
  • Assisted in store layouts and marketing of new merchandise.

Administrative Assistant

Slate Security Systems, Inc.
01.1991 - 07.1996
  • Managed all office duties for company owner.
  • Assisted Sales and Production with outbound and inbound calls and all paperwork needed for job completions.

Education

Calhoun Community College - Business Management

Calhoun Community College
Decatur, Al
12.1990

Bob Jones High School - General Education with Advanced placement courses

Bob Jones High School
Madison, Al
05.1987

Skills

  • Sales enhancement techniques
  • Customer relations
  • Efficient data input
  • Service excellence
  • Effective time management
  • Effective problem resolution
  • In-depth product knowledge
  • Effective conflict resolution
  • Telecommunications proficiency
  • Effective customer complaint resolution
  • Customer support via live chat
  • Effective multitasking

Timeline

Customer Advocate/Call Center

LCU
07.2023 - 04.2025

Evidence/CID Admin.

Cheatham Co. Sheriff’s Office
04.2014 - 11.2022

Cashier Trainer

Hollingsworth Oil Company
10.2010 - 04.2014

Administrative Assistant

Slate Security Systems, Inc.
01.1991 - 07.1996

Bob Jones High School - General Education with Advanced placement courses

Bob Jones High School

Calhoun Community College - Business Management

Calhoun Community College

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