Marcy Esterline
Checotah,OK
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Aspire Health Primary and Urgent Care
Checotah, OK
11.2021 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
AMSA
VA Medical Center
Muskogee, Oklahoma
11.2020 - 10.2021
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Updated patient information in the hospital database accurately and promptly.
- Coordinated appointments with 72 unique specialty providers and facilitated testing arrangements for 2 separate facilities.
Medical Receptionist
Muskogee Family Medicine
Muskogee, OK
10.2012 - 11.2020
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
Education
High School Diploma -
Homeschool
Wagoner, Ok05-2000
Skills
- Appointment Scheduling
- Medical Records Management
- Insurance Verification
- HIPAA Compliance
- Payment Collection
- Referral Verification
Timeline
Front Desk Receptionist
Aspire Health Primary and Urgent Care
11.2021 - Current
AMSA
VA Medical Center
11.2020 - 10.2021
Medical Receptionist
Muskogee Family Medicine
10.2012 - 11.2020
High School Diploma -
Homeschool
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