Marcy Fancher
Akron,OH
Summary
Dynamic Bar Manager with a proven track record at Air Dock Bar and Grille, excelling in team leadership and innovative sales promotion strategies. Expert in crafting seasonal drink menus and mentoring staff to enhance guest experience. Achieved significant revenue growth through meticulous inventory management and engaging promotional events. Skilled in both customer service and responsible alcohol service, ensuring compliance and high standards.
Overview
16
16
years of professional experience
Work History
Bar Manager
Air Dock Bar and Grille
06.2021 - 03.2024
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Restaurant Manager
Wasabi Express
02.2015 - 11.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Bartender
Tailgate
05.2011 - 02.2015
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Tinys Tavern
08.2008 - 05.2011
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
Manchester HighSchool
407 W Nimisila Rd Akron Ohio 4431906.1993
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Organizational ability
- Health codes compliance
- Outgoing Personality
- Guest Interaction
- Issue Resolution
- Supply Ordering
- Sales Promotion
- Shift Scheduling
- Menu Updating
- Service-oriented mindset
- Menu development
- Foodservice management
- Group reservations management
- Cost Control
- Restaurant Management
- Vendor Relationship Management
- Equipment Maintenance
- Labor cost control
- Beverage knowledge
- ServSafe compliance
- Customer Service
- Money Handling
- Reliable and Responsible
- Liquor Law Compliance
- Recruitment and hiring
- POS Terminal Operation
- Recipes and menu planning
Timeline
Bar Manager
Air Dock Bar and Grille
06.2021 - 03.2024
Restaurant Manager
Wasabi Express
02.2015 - 11.2021
Bartender
Tailgate
05.2011 - 02.2015
Bartender
Tinys Tavern
08.2008 - 05.2011
High School Diploma -
Manchester HighSchool
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