Marcy Felt
Summary
Welcoming and friendly personality. Able to Initiate and execute responsibilities effective and a team player. Excellent interpersonal communication skills, known for interacting with customers and responding appropriately to questions. Accurate record keeping, file processing, and data management. Creative problem solving using critical thinking skills. Proficient in Microsoft Office, Bill.com, QuickBooks Desktop, Excel, and adept at learning new software. Professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Onboarding Specialist
Bear Lake Community Health Center
06.2022 - 11.2022
- Helped new hires complete and submit required paperwork.
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Front Office Manager
ARIZONA ORTHODONTICS
04.2019 - 05.2021
- Build and demonstrate genuine patient relationships
- Complete end-to-end processing for 75-80 patients per day, beginning with patient intake, patient information analysis and database entry, insurance verification, treatment plan review/implementation, and appointment scheduling
- Collaborate with dentists, periodontists, and oral surgeons to create an optimum patient experience
- Support office staff by conducting trainings on communication skills, software use and implementation, customer relations and problem solving
- Assist accounts receivable with collections activities on delinquent accounts
- Assisted Office Manager with Interviewing new potential candidates by asking appropriate questions and providing feedback after interviews.
Director of Operations/Administrative Assistant
STEPHENS & COMPANY PLLC/HINTONBURDICK PLLC
06.2015 - 04.2019
- Manage partners' calendars including client appointments, coordinate staff and partner meetings amongst six regional offices, and arrange travel for partners and managers
- Administer biweekly payroll, benefit deduction reports, and employee expense reimbursements
- Process accounts receivable and payable, and file monthly sales taxes
- Interview candidates for front office administration staff and accounting specialists
- Coordinated all operational office activities
- Set up conference rooms. technology and materials to facilitate meetings.
Administrative Assistant, Tech
LARSON REHABILITATION SERVICES
11.2012 - 07.2015
- Answer telephones, schedule appointments and obtain health insurance approval for patient care
- Implement patient care plans by administering ultrasound therapy and assisting with exercise routines, encouragement, and proper form
- Processing payments and coordinating patient intake forms.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City06.2025
Skills
- Effective oral and writing communication
- Proficient in Microsoft office, Billcom, Quickbooks Desktop and Excel
- Administrative Support
- Microsoft Excel
- Analytical and Critical Thinking
- Adaptable to Changing Conditions
- Interpersonal Communication Skills
- Team Leadership
- Attention to Detail
- Customer Service and Assistance
- Technology skills
- Experience in multi-tasking and prioritization
- Professional correspondence experience
Timeline
Onboarding Specialist
Bear Lake Community Health Center
06.2022 - 11.2022
Front Office Manager
ARIZONA ORTHODONTICS
04.2019 - 05.2021
Director of Operations/Administrative Assistant
STEPHENS & COMPANY PLLC/HINTONBURDICK PLLC
06.2015 - 04.2019
Administrative Assistant, Tech
LARSON REHABILITATION SERVICES
11.2012 - 07.2015
Bachelor of Science - Business Administration
Western Governors University
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