Marcy Felt
Smithfield,UT
Summary
Driven professional with a proven ability to manage multiple responsibilities across various domains. Proficient at utilizing strong organizational skills to drive efficiency and streamline processes. Knowledgeable in fostering effective team collaboration and adapting to dynamic environments. Exceptional in leading key aspects of the employee lifecycle, including recruiting, onboarding, and ensuring the successful integration of new team members.
Overview
12
12
years of professional experience
Work History
Property Manager
Excel Brokers Property Management
55 E. 100 N. Ste 200 Logan, UT 84321
08.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Onboarding Specialist
Bear Lake Community Health Center
Providence, UT
06.2022 - 11.2022
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Enhanced onboarding experience with focus on building connections between new hires and existing team members.
- Liaised with IT department to streamline technology onboarding, ensuring new employees had immediate access to required systems and software.
- Ensured compliance with internal policies and external regulations throughout onboarding process.
Front Office Manager
ARIZONA ORTHODONTICS
04.2019 - 05.2021
- Build and demonstrate genuine patient relationships
- Complete end-to-end processing for 75-80 patients per day, beginning with patient intake, patient information analysis and database entry, insurance verification, treatment plan review/implementation, and appointment scheduling
- Collaborate with dentists, periodontists, and oral surgeons to create an optimum patient experience
- Support office staff by conducting trainings on communication skills, software use and implementation, customer relations and problem solving
- Assist accounts receivable with collections activities on delinquent accounts
- Assisted Office Manager with Interviewing new potential candidates by asking appropriate questions and providing feedback after interviews.
Director of Operations/Administrative Assistant
STEPHENS & COMPANY PLLC/HINTONBURDICK PLLC
06.2015 - 04.2019
- Manage partners' calendars including client appointments, coordinate staff and partner meetings amongst six regional offices, and arrange travel for partners and managers
- Administer biweekly payroll, benefit deduction reports, and employee expense reimbursements
- Process accounts receivable and payable, and file monthly sales taxes
- Interview candidates for front office administration staff and accounting specialists
- Coordinated all operational office activities
- Set up conference rooms. technology and materials to facilitate meetings.
- Oversaw day-to-day production activities in accordance with business objectives.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Administrative Assistant, Tech
LARSON REHABILITATION SERVICES
11.2012 - 07.2015
- Answer telephones, schedule appointments and obtain health insurance approval for patient care
- Implement patient care plans by administering ultrasound therapy and assisting with exercise routines, encouragement, and proper form
- Processing payments and coordinating patient intake forms.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT07-2025
Skills
- Detailed-oriented and thrive on structured planning, effectively prioritizing and juggling multiple responsibilities
- Knowledge and experience in creating and implementing HR strategies that support overall organizational objectives, mission, and vision and enhancing work alignment
- Foster collaboration by leading and motivating teams
- Excellent people skills, readily accessible, adept at handling delicate situations, and exhibiting strong ethical confidence
- Very passionate, self-motivated, thrive in dynamic environments, speedily adapting to changing conditions
- Manage activity calendars, lead meetings and training sessions, and leverage strong leadership abilities to drive team engagement and performance
- strong ability to assess situations and develop practical solutions
- Proficient in Microsoft Office, Microsoft Excel, and Automated Data Processing
- Utilize various technology tools and software to streamline processes, enhancing productivity
- Professional and effective communications, ensuring clarity and professionalism in all correspondence
Timeline
Property Manager
Excel Brokers Property Management
08.2023 - Current
Onboarding Specialist
Bear Lake Community Health Center
06.2022 - 11.2022
Front Office Manager
ARIZONA ORTHODONTICS
04.2019 - 05.2021
Director of Operations/Administrative Assistant
STEPHENS & COMPANY PLLC/HINTONBURDICK PLLC
06.2015 - 04.2019
Administrative Assistant, Tech
LARSON REHABILITATION SERVICES
11.2012 - 07.2015
Bachelor of Science - Business Administration And Management
Western Governors University