Marcy Goddard
Reno,NV
Summary
Proven to excel in fast-paced environments, I leveraged my GPS navigation and problem-solving skills at DoorDash to enhance delivery efficiency and customer satisfaction. My positive attitude and commitment to quality service fostered strong client relationships, significantly contributing to repeat business. A dependable team player, I consistently met tight deadlines, ensuring all deliveries were accurate and on time.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Improved delivery accuracy by diligently checking orders before departure.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Cashier
WinCo Foods
08.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Overnight Concierge
Life Care Companies LLC DBA Brookdale Adult Living
09.2020 - 08.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Education
High School Diploma - General Studies
06.1988
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Order picking and processing
- Map reading and navigation skills
- GPS Operation
- Delivery Scheduling
- Shipping and packaging
- Cargo Handling
- Quality Assurance
- Delivery recordkeeping
- Dispatch Communication
- Client Relationship Management
- Documentation And Reporting
- Order Verification
- Pre-Trip and Post-Trip Inspections
- Defensive Driving
- Route logs
- Payment Collection
- Mileage Tracking
- Shopping Orders
- Clean MVR
- Lifts up to Number pounds
- Product Promotion
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Strong Working Relationships
- Customer Support
Timeline
Delivery Driver - DoorDash
03.2024 - Current
Cashier - WinCo Foods
08.2022 - 03.2024
Overnight Concierge - Life Care Companies LLC DBA Brookdale Adult Living
09.2020 - 08.2022
Highlands Highschool - High School Diploma, General Studies