Marcy Huff

Experienced healthcare support professional skilled in patient interaction and administrative tasks. Collaborative team player with a proven ability to adapt to changing needs and consistently achieve results. Proficient in scheduling, patient communication, and problem-solving, with a strong focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and promoting excellence in patient care.

Managed lead intake from multiple sources and sites., Utilized lead tracking software to effectively communicate and follow up with patient inquiries., Screened potential leads based on specific criteria over multiple plans., Worked closely with physician offices and surgery center staff to ensure a quality patient experience., Maintained database for regular reporting to administration., Communicated with potential clients via phone, text, and e-mail., Verified insurance benefits to determine criteria for qualification., Created patient files, schedule, process payments in physician’s EMR., Developed, established, and/or administered projects, programs, and activities., Accumulated and researched data, documents, and other pertinent information to assess needs and access support., Oversaw all center operations and staff at multiple sites., Assured compliance with federal, state, and district policy, administrative procedures, and negotiated agreements as applicable to the assignment.