Marcy Hughes
Port Charlotte
Summary
Detail-oriented professional with strong customer service skills and expertise in dispute resolution. Proven ability to enhance customer satisfaction and team collaboration in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Floor Associate
Target
Port Charlotte, FL
11.2024 - 01.2025
- Managed stocking of shelves and maintenance of product displays to optimize customer experience.
- Executed cash register operations, ensuring efficient transaction processing and effective management of customer inquiries.
- Facilitated collaboration among team members to uphold store cleanliness and organization during shifts.
- Facilitated customer engagement by delivering product information and resolving concerns efficiently.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Participated in store promotions and sales events, contributing to overall marketing efforts.
- Learned safety protocols while adhering to company policies during daily operations.
- Supported training initiatives for new associates, fostering a welcoming environment for new hires.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
Stocking Associate
Homegoods Stores
Miamisburg, OH
10.2020 - 02.2021
- Assisted in unloading and organizing merchandise on sales floor to ensure product availability.
- Operated stock management systems to track inventory levels and restock items efficiently.
- Maintained cleanliness and safety standards in storage areas and sales floor throughout shifts.
- Collaborated with team members to execute visual merchandising standards for optimal product presentation.
- Supported customer service efforts by promptly addressing inquiries regarding product locations.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
DG/Hazmat Export, Supervisor
DSV Transport and Logistics
West Chester, OH
07.2010 - 03.2019
- Supervised export operations ensuring compliance with international shipping regulations with dangerous goods.
- Trained staff on best practices for export procedures, fostering a culture of continuous improvement.
- Examined documents to comply with federal and foreign regulations governing shipment, receipt and documentation.
- Oversaw pre-alerts to determine if freight would arrive as expected.
- Ensured compliance with all export regulations, reducing risk of fines and penalties.
- Reduced lead times for international shipments with effective planning and coordination.
- Provided expert guidance to senior management on export-related matters, contributing to the development of effective growth strategies.
- Reviewed existing export processes regularly, implementing improvements as needed to maintain a competitive edge in the industry.
- Coordinated logistics and documentation for cross-border shipments, enhancing process efficiency.
- Led a team in identifying and resolving shipping discrepancies to minimize delays.
- Implemented process improvements resulting in streamlined export workflows and reduced lead times.
- Prepared various import, export and supplier forms for customs submittal.
Education
Certificate - Semi-Truck Driving And License
C1 Drivers Training
Indianapolis, IN02-2019
Certificate of Technical Studies - Tourism And Travel Management
TriState Travel School
Cincinnati, OH03-2001
Skills
Dispute resolution specialist
Strong customer service
Proficient in Microsoft applications
Hazardous materials expert
Analytical thinking
Attention to detail
Quality control inspections
Commercial driver's license (Class A)
Student transportation specialist
ServSafe certification
Team leadership
Timeline
Floor Associate
Target
11.2024 - 01.2025
Stocking Associate
Homegoods Stores
10.2020 - 02.2021
DG/Hazmat Export, Supervisor
DSV Transport and Logistics
07.2010 - 03.2019
Certificate - Semi-Truck Driving And License
C1 Drivers Training
Certificate of Technical Studies - Tourism And Travel Management
TriState Travel School