Marcy Hutchinson
QA Technologist
Cherry Hill,New Jersey
Summary
Dynamic Safety Quality Technologist with a proven track record at Children's Hospital of Philadelphia, enhancing imaging competency and improving response times for portable stat imaging through data analysis and quality improvement initiatives. Skilled in problem-solving and detailed reporting, I drive continuous improvement and ensure compliance, significantly elevating patient care and safety standards.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Safety Quality Technologist
Children's Hospital of Philadelphia, CHOP
Philadelphia, PA
04.2022 - Current
- Created a coaching methodology for increasing the ultrasound technologist's competency in Transcranial Doppler Imaging, resulting in an increase in the percentage of trained technologists from 20% to 55%.
- Lead an improvement project to improve the timely response for stat portable chest x-rays in the pediatric intensive care unit, resulting in an increased opportunity for a response time of less than 30 minutes, from a mean of 55% to 75%.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Sonographer III
Children's Hospital Of Philadelphia, CHOP
Philadelphia, PA
09.2008 - Current
- Captured images using ultrasonic imaging systems in out-patient, operating room, emergency room and patients' bedside settings.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs while providing best possible customer service to both patient and referring providers.
- Acquired high quality diagnostic digitized sonographic exams for 10-20 patients daily, utilizing mastery of 26 years of scanning experience.
- Used skills to help clinicians and surgeons complete routine and invasive procedures.
- Prepared and administered contrast materials for imaging procedures.
Education
Associate of Science - Diagnostic Medical Sonography
Rowan College of South Jersey
Sewell 09.1993 - 06.1995
Associate of Arts - Interior Design
The Art Institute of Philadelphia
Philadelphia, PA 09.1984 - 06.1986
Skills
Risk analysis expertise
Proficient in quality improvement
Safety protocol design
Skilled in data interpretation
Analytical problem-solving
Accurate reporting skills
Quality assurance program support
Proficient ACA management
Engage with leadership
Support team development efforts
Event Investigation Skills
High Reliability Application
Certification
Member of American Registry of Diagnostic Medical Sonographers, 1997 to Current; Pediatric, Abdomen, OB/GYN, Vascular and Breast
Publications
- First author: "Improved the Timeliness of STAT Portable Radiographs in Pediatric Critical Care," published in Pediatric Radiology, March 2025
- Second author: "A Coaching Model for Sonographers: Enhancing Skill Competency in Transcranial Doppler Examinations," published in Pediatric Radiology, April 2025
Timeline
Safety Quality Technologist
Children's Hospital of Philadelphia, CHOP
04.2022 - Current
Six Sigma Green Belt Certification, 2021
05-2021
CHOP Improvement Leadership
06-2019
Sonographer III
Children's Hospital Of Philadelphia, CHOP
09.2008 - Current
Member of American Registry of Diagnostic Medical Sonographers, 1997 to Current; Pediatric, Abdomen, OB/GYN, Vascular and Breast
06-1997
Associate of Science - Diagnostic Medical Sonography
Rowan College of South Jersey
09.1993 - 06.1995
Associate of Arts - Interior Design
The Art Institute of Philadelphia
09.1984 - 06.1986