Marcy James
Rainier,OR
Summary
Talented Inside Sales Associate successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
19
19
years of professional experience
Work History
INSIDE SALES ASSOCIATE III
Boyd Corporation
06.2012 - 05.2023
- Managed and confirm 100+ new and change orders daily
- Creating and maintaining database of current and potential customers in Salesforce.com
- Identifying sales and quote opportunities by using Salesforce.com
- Supporting customers along with account manager and business development teams
- Collaborate with program management to troubleshoot, research, and resolve escalated issues
- Identified consumer interests and key market identifies for new accounts.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Set up new accounts, established customer credit and set up payment methods
- Answered customers' questions regarding products, prices, and availability.
Master Production Scheduler
Boyd Corporation
06.2004 - 06.2012
- Supported development of automated system for distribution of sales orders and associated data.
- Tracked progress of goods during manufacturing.
- Developed scheduling for certain tasks so that goods will be available when needed.
- Prioritized production areas by analyzing most cost-effective methods.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Set schedules for 80 staff by planning and designating shifts and hours
Shipping Clerk
Boyd Corporation
03.2004 - 06.2004
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Verified 200+ orders daily by comparing names and quantity of items packaged with shipping documents.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy
Education
No Degree - Equipment Records And Parts Specialist
U.S. Army School of Advanced Military Studies (SAM
Fort Lee, VA11.1989
High School Diploma -
Reynolds High School
Troutdale, OR05.1988
Skills
- Customer Service and Assistance
- Verbal and Written Communication
- Pricing Structures
- Customer Relationship Management
- Order Management
- New Business Development
- Data Entry
- Revenue Growth
- Interpersonal Communication Skills
- Salesforcecom Database Management
- Phone and Email Etiquette
Timeline
INSIDE SALES ASSOCIATE III
Boyd Corporation
06.2012 - 05.2023
Master Production Scheduler
Boyd Corporation
06.2004 - 06.2012
Shipping Clerk
Boyd Corporation
03.2004 - 06.2004
No Degree - Equipment Records And Parts Specialist
U.S. Army School of Advanced Military Studies (SAM
High School Diploma -
Reynolds High School
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