Marcy Khamphoumy
Amarillo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Days Inn Hotel
07.2023 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Laundry Attendant
Holiday Inn Express Hotel
11.2019 - 01.2020
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated machines correctly by following machine instructions and safety regulations.
- Assisted with unloading and loading customer laundry items.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Observed and adjusted machine cycle times, achieving quality results.
- Used special fabric treatments, borax, and Type cleaner to remove stains.
- Supported fellow staff members with delivery and pickup of customer orders.
Education
High School Diploma - General Studies
05.2002
Skills
- Sorting and Washing Laundry
- Vacuuming and Sweeping
- Ordering Cleaning Supplies
- Dusting Furniture
- Window Cleaning
- Guest Relations
- Cleaning Bathrooms
- Supply Inventory Management
- Stain Removal
- Customer Service-Focused
- Folding Clean Laundry
- Quality Assurance
- Safe Chemical Handling
- Inventory Control
- Supply Stocking
- Supply Restocking
- Quality Control
- Restroom Detailing
- Meeting Room Preparation
- Restroom Servicing
- Floor Vacuuming
- Customer Service
- Quality Control Guidelines
- Professional and Courteous
- Work Planning and Organization
- Mopping and Sweeping
- Team Support and Collaboration
- Cleaning Techniques
- Room Maintenance Scheduling
- COVID-19 Safety Procedures
- Electronic Communication
- Guest Request Response
- Multitasking and Prioritizing
- Data Entry
- Relationship Building
- Customer Inquiry and Response
- Guest Service and Support
- Time Management
- Kitchen Cleaning and Dishwashing
- Housekeeping
- Lost and Found Management
- Damage and Theft Reporting
Timeline
Housekeeping Room Attendant - Days Inn Hotel
07.2023 - 09.2023
Laundry Attendant - Holiday Inn Express Hotel
11.2019 - 01.2020
Chinle High School - High School Diploma , General Studies
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