Marcy Kittinger
Gallatin,Tennessee
Summary
Results-driven professional committed to enhancing customer satisfaction through exceptional service. Strong work ethic and adaptability enable effective independent work and quick skill acquisition. Proven ability to address concerns and drive positive outcomes, leveraging strong interpersonal skills.
Overview
37
37
years of professional experience
Work History
HUSD Board of Trustee Member
Hesperia Unified School District
Hesperia, California
12.2014 - 02.2022
- Provided strategic guidance on organizational policies and governance frameworks.
- Collaborated with executive leadership to develop long-term strategic plans.
- Reviewed financial reports and budgets, ensuring fiscal responsibility aligned with organizational mission.
- Engaged community stakeholders to address concerns and build strategic partnerships supporting organizational goals.
- Advocated for diversity and inclusion initiatives within board activities.
- Evaluated proposals for new programs and initiatives for alignment with mission.
- Mentored new board members on roles, responsibilities, and expectations.
- Engaged in public relations activities such as speaking engagements or media interviews.
- Developed and implemented policies to ensure organizational compliance with applicable laws and regulations.
- Assisted with the recruitment process for new Board members.
- Reviewed progress reports to assess effectiveness of current initiatives and operations.
- Advised senior management on best practices regarding risk management processes.
- Supported community outreach programs aimed at increasing awareness about the organization's mission.
- Reviewed and approved contracts, leases, grants, and other legal documents to safeguard organizational interests and ensure compliance.
- Reviewed corporate governance guidelines on an annual basis.
- Provided strategic direction by setting short-term and long-term goals for the organization.
- Maintained confidentiality regarding sensitive information pertaining to the organization's affairs.
- Collaborated with executive leadership team to develop strategies for growth and sustainability.
- Attended and actively participated in monthly board meetings.
- Participated in committees related to personnel matters, budgeting, audit oversight, investment decisions.
- Monitored financial performance of organization, including preparation of annual budgets for board approval.
- Maintained confidential records in accordance with applicable laws and regulations.
- Ensured that all organizational activities remained consistent with its mission statement.
- Conducted regular reviews of organizational performance against established objectives.
- Facilitated communication between Board members, executive staff, volunteers, donors, stakeholders.
- Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
- Acted as ambassador for organization and routinely arranged meetings with stakeholders.
- Approved organizational strategies, budgets and business decisions.
- Communicated with valuable partners and recruited potential board members.
- Defined and enforced organizational bylaws, rules and policies.
- Served as advisor to CEO regarding strategic plans and board resolutions.
- Brainstormed new business policies and directed program operations.
- Championed diversity, equity, and inclusion within the organization, promoting a culture of respect and opportunity.
- Monitored and evaluated the performance of the CEO and other senior management, providing feedback and direction.
- Navigated organizational change and transformation, ensuring adaptability and resilience in a dynamic environment.
- Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
- Ensured compliance with legal and regulatory requirements to uphold the organization's integrity and public trust.
- Fostered collaboration between board members, staff, and volunteers to leverage collective expertise and achieve common goals.
- Guided organizational policy development and approval, setting standards for operations and conduct.
- Implemented risk management strategies to identify, assess, and mitigate potential risks to the organization.
- Developed and approved annual budgets, allocating resources effectively to support mission objectives.
- Mentored and advised less experienced board members, fostering a culture of learning and leadership development.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Analyzed and responded to financial reports and audits, implementing corrective actions as necessary to maintain fiscal health.
- Reviewed and approved major contracts and agreements, protecting organizational interests and ensuring compliance with regulations.
- Facilitated board meetings, ensuring productive discussions and effective decision-making processes.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Signed and approved budgets for new funding and program initiatives.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Created program to promote new managers from within, leading to cohesive leadership structure.
Parent Volunteer
Hesperia Unified School District
Hesperia, California
08.2007 - 05.2016
- Organized school events to foster community engagement and support student activities.
- Assisted in fundraising initiatives to support school programs and resources.
- Coordinated communication between parents and school staff to streamline event planning.
- Provided classroom support during activities, ensuring a positive learning environment.
- Conducted outreach activities to connect with parents and promote school involvement. to encourage parental involvement and participation.
- Organized fundraising efforts to generate resources for student initiatives.
- Guided students in reading exercises and discussions to enhance reading development. children's reading abilities by reading books and listening to students read.
- Assisted with the planning and implementation of a variety of school events and activities.
Director of Operations
Finlay Fine Jewelry
Lakewood, California
11.1987 - 06.2004
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Oversaw daily operations, ensuring efficient workflow across organization.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated team meetings to align operational strategies and address performance issues, fostering collaborative solutions.
- Streamlined inventory management processes, enhancing product availability and tracking.
- Identified and implemented process improvements, leading to increased productivity across departments.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Monitored compliance with company policies and industry regulations across operations.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for staff that enhanced service quality and streamlined operational processes.
- Worked with the management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Prepared detailed reports outlining operational results on a regular basis.
- Implemented successful business strategies to increase revenue and target new markets.
- Successfully improved employment turnover through creating incentive and training programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Managed project timelines and deliverables for new store openings and renovations.
- Delegated work to staff, setting priorities and goals.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Implemented campaigns and promotions to help develop goods and services.
Police Officer
City of Garden Grove
Garden Grove, California
07.1985 - 04.1987
- Responded to emergency calls, providing timely assistance and intervention.
- Enforced laws and regulations within the community to maintain public safety.
- Patrolled assigned areas, monitoring for suspicious activities and potential threats.
- Managed active disturbances to restore order and prevent escalation. with de-escalation techniques, compassion and combat skills.
- Conducted thorough investigations on various incidents, gathering evidence and testimonies.
- Prepared detailed reports documenting incidents, arrests, and other police activities.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Conducted traffic stops in accordance with departmental protocol.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Fostered community trust through outreach programs and engagement initiatives.
- Advised citizens on safety precautions and preventive measures against crime.
- Provided testimony in court regarding conducted investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Apprehended fleeing suspects to ensure public safety and uphold the law. on foot and in varying terrain.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Guided victims of domestic violence on available resources and legal options for support. of domestic violence regarding available resources and legal options.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
Education
Certificate of Completion - Administration of Justice - Police Academy
Rancho Santiago Community College
Santa Ana, CA01-1986
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06-1977
Some College (No Degree) - Administration of Justice
Goldenwest College
Huntington Beach, CASkills
- Strategic guidance
- Policy development
- Financial management
- Risk management
- Stakeholder outreach
- Public relations
- Decision-making
Timeline
HUSD Board of Trustee Member
Hesperia Unified School District
12.2014 - 02.2022
Parent Volunteer
Hesperia Unified School District
08.2007 - 05.2016
Director of Operations
Finlay Fine Jewelry
11.1987 - 06.2004
Police Officer
City of Garden Grove
07.1985 - 04.1987
Certificate of Completion - Administration of Justice - Police Academy
Rancho Santiago Community College
High School Diploma -
Rancho Alamitos High School
Some College (No Degree) - Administration of Justice
Goldenwest College