Summary
Overview
Work History
Education
Skills
Certification
References
Leadership Experience
Languages
Timeline
Generic

Marcy Lebron

River Grove,IL

Summary

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Medical Assistant

Chicago Cardiology Institute
Oak Park, IL
01.2023 - Current
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared treatment rooms for patient examinations.

Lead CMA • Medical Assistant

Heartland Health Centers
11.2012 - Current
  • Take vital signs
  • Respond appropriately to the physical, emotional and developmental needs of patients
  • Maintain accurate records of patient care, condition, progress and concerns on EMR
  • Test and record glucose and hemoglobin levels
  • Obtain information about clients’ medical history
  • Perform clerical duties, such as word processing, data entry, answering phones and scheduling appointments
  • Attend continuing education, quality assurance and performance improvement trainings
  • Monitor expiration of medical supplies and medications
  • Vision and hearing tests
  • Vaccine for Children (VFC) coordinator: keeping logs of temperatures, administering vaccines and given current VIS (Vaccine Information statement), checking ICare for current immunization records, and ordering immunizations
  • Place orders and stock rooms with clinical supplies and medications
  • Quality Control testing
  • Train incoming/new MA’s

Customer Service Cashier Part-Time

Kohls Department Store
Norridge, IL
10.2022 - 02.2024
  • Operated cash registers to process payments for goods and services.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

CMA • Certified Medical Assistant Part-Time

Swedish Covenant Hospital Immediate Care
Chicago, IL
06.2015 - 12.2017
  • Take vitals
  • Obtain information about patients’ medical history, drug history, compliants and allergies
  • Changed sterile dressings
  • Test and record glucose levels
  • Performed procedures and used equipment delegated by a licensed professional, including venipunctures and EKG’s
  • Collect specimens and run lab test
  • Monitored expiration dates on vaccines, medicine and supplies
  • Quality control testing
  • Log and monitor temperatures for vaccines
  • Administer shots and medication as per provider’s orders
  • Document all information in ECW EMR
  • Ace bandage, splints

CMA • Medical Assistant Part-Time

Dr. Baraniewski- Vascular Surgeon
Chicago, IL
06.2011 - 12.2017
  • Take vital signs
  • Remove sutures and staples
  • Dressing changes and assist in applying wound vacs
  • Perform clerical duties, such as word processing, data entry, answering phones and scheduling appointments
  • Monitored expiration dates of medical supplies and medications

Patient Access Representative

Gottlieb Memorial Hospital
Melrose Park, IL
10.2006 - 11.2012
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Provided assistance to internal departments when needed.
  • Created new patient accounts in EMR system as needed.
  • Facilitated communication between patients, staff members, and third party payers.
  • Answered phones promptly in a professional manner.
  • Assisted with preparing daily cash reports for accounting department.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Actively participated in team meetings and training sessions.
  • Ensured accuracy of all data entered into computer system.
  • Collected co-pays and other payments from patients at time of service.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Managed incoming faxes related to patient registration processes.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Verified insurance coverage for services provided by the facility.
  • Greeted patients and visitors in a courteous and professional manner.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verified demographics and insurance information to register patients in computer system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.

Office Manager

Dr. Pantaleo Amoroso Plastic Surgery
Melrose Park, IL
05.2004 - 12.2005
  • Maintained front office/Time Cards
  • Billing
  • Accts payable and receivable
  • EMR
  • Communicated with Surgery Department
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained confidential records relating to personnel matters.
  • Provided training to new hires on office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Office Receptionist

Dr. Raul Villasuso and Dr. Pantaleo Amoroso
Melrose Park, IL
06.1996 - 05.2004
  • Answered Phones
  • Scheduled appointments
  • Insurance verification/referrals/Pre-certifications
  • Accts receivable/copayments/deductibles
  • Stocked rooms
  • Translated

Education

High School Diploma -

Holy Family Academy
Chicago, IL

Everest College
Melrose Park, IL

Skills

  • Efficient and reliable team player
  • Customer service
  • Patient education
  • EMR / EHR
  • Prescription refills
  • Payment collection
  • Medical history documentation
  • Communication skills
  • HIPAA compliance
  • Medical terminology
  • Vital signs and examinations
  • Certified in basic life support (BLS)
  • Phlebotomy techniques
  • EKG administration
  • Immunization administration
  • Venipunctures
  • Vaccine administration
  • Suture/staple removal
  • Quality Control test
  • Spirometry
  • Spanish-speaking, fluent
  • Accounts payable/receivable
  • Supply ordering
  • Scheduling Surgeries
  • Cash handling
  • Payment processing
  • Inventory management
  • Cash register operation
  • Refund processing
  • Professionalism and courtesy
  • Credit card processing

Certification

  • Medical Assistant, 08/01/11, Everest College
  • BLS CPR/AED
  • Certified Medical Assistant, NCCT

References

Available upon request

Leadership Experience

  • Lead Medical Assistant of School Based Health Center
  • Train new hire Medical Assistants
  • Problem solving
  • VFC Coordinator
  • Office Manager

Languages

Spanish
Native/ Bilingual

Timeline

Medical Assistant

Chicago Cardiology Institute
01.2023 - Current

Customer Service Cashier Part-Time

Kohls Department Store
10.2022 - 02.2024

CMA • Certified Medical Assistant Part-Time

Swedish Covenant Hospital Immediate Care
06.2015 - 12.2017

Lead CMA • Medical Assistant

Heartland Health Centers
11.2012 - Current

CMA • Medical Assistant Part-Time

Dr. Baraniewski- Vascular Surgeon
06.2011 - 12.2017

Patient Access Representative

Gottlieb Memorial Hospital
10.2006 - 11.2012

Office Manager

Dr. Pantaleo Amoroso Plastic Surgery
05.2004 - 12.2005

Office Receptionist

Dr. Raul Villasuso and Dr. Pantaleo Amoroso
06.1996 - 05.2004

High School Diploma -

Holy Family Academy

Everest College

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