Marcy Michiels

Teller Ops Coordinator

First Horizon

06.2020 - Current

Delivers excellence with all that I do
Handles any operational issues, teller differences, and errors that can occur.
Complies with established internal controls and policies.
Resolves issues such as employee issues & concerns, escalating to my manager when necessary
Provides feedback while using the Teller observation guides weekly
Performs Random, planned vacation, and not planned Audits
Ensures all policies, procedure and audits are properly done
Makes relationships with clients to ensure there trust and to make sure all there financial needs are met.
Performs huddles in the banking center to ensure all understand the current/new policies
Controls the inventory of Cash to insure branch has enough for its clients as well as staying within limits
Notifies banking center of any suspected fraud, theft, and suspicious activity
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Established and checked procedures, monitored reports and updated internal files.
Improved overall financial reporting by streamlining control processes and reporting structures.
Use good judgment and follow bank policies when overriding transactions and making decisions
Trains new employees to ensure the get the most knowledge and comfort with all rules/regulations and systems
Schedules associates using smartshift to ensure the banking center runs smooth and call blocks are scheduled for down time
Acts as my managers delegate to take on managerial responsibilities
Currently on the way to graduating from "Stars on the horizon"