Marcy Poulin
Troy,NY
Summary
Dedicated Special Education Teacher Assistant skilled in developing and implementing lesson plans to meet class learning and behavioral goals. Compassionate and responsible classroom support professional with creative and flexible approach to dealing with educational and behavioral issues. Over 7 years of experience in Special Education support roles.
Overview
31
31
years of professional experience
Work History
Special Education Teacher Assistant
Questar III BOCES
03.2016 - Current
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Helped classroom teachers achieve instructional objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Administrative Assistant/Small Business Co-Owner
Poulin & Sons Inc
01.1993 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Accounts Receivable Specialist
Express Scripts
08.2013 - 03.2016
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Senior Clerk-Registrar's Office
Hudson Valley Community College
08.2009 - 09.2011
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
No Degree - Pharmacy
University of Rhode Island
Kingston, RI09.1993
No Degree - Chemistry
American International College
Springfield, MA05.1991
High School Diploma -
Lansingburgh High School
Troy, NY05.1989
Skills
- Learning Difficulties Experience
- Group and Individual Instruction
- Teaching and Instruction
- Special Needs
- IEP Compliance
- Classroom Organization
Timeline
Special Education Teacher Assistant
Questar III BOCES
03.2016 - Current
Accounts Receivable Specialist
Express Scripts
08.2013 - 03.2016
Senior Clerk-Registrar's Office
Hudson Valley Community College
08.2009 - 09.2011
Administrative Assistant/Small Business Co-Owner
Poulin & Sons Inc
01.1993 - Current
No Degree - Pharmacy
University of Rhode Island
No Degree - Chemistry
American International College
High School Diploma -
Lansingburgh High School
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