MARCY RAMEAU
Brooklyn
Summary
Highly motivated and results-oriented Customer Service Specialist with over 8 years of experience in exceeding customer expectations and a demonstrated passion for helping others. Thrives in fast-paced environments, with a proven ability to build strong rapport and drive customer satisfaction. Seeking a challenging Customer Service Manager role to leverage exceptional communication, problem-solving, and organizational skills in leading teams, optimizing processes, and making significant contributions to a company's success.
Overview
22
22
years of professional experience
Work History
Volunteer Work/Recreation Assistant
ABE Stark Senior Center
01.2016 - Current
- Engaged with seniors, providing companionship, facilitating recreational activities, and promoting social interaction
- Assisted with event planning and implementation, creating enriching experiences for seniors
- Demonstrated empathy and patience while working with diverse individuals and addressing their needs
CD-PAP ADL Specialist
Signature Care
01.2015 - 01.2020
- Provided compassionate care and support to individuals with disabilities, assisting with activities of daily living and promoting independence
- Developed and implemented personalized care plans, ensuring clients' needs are met with dignity and respect
- Effectively communicated with clients, families, and healthcare professionals to coordinate care and address concerns
- Maintained accurate records and documentation, adhering to industry standards and regulations
Inventory Specialist
RGIS
01.2006 - 01.2011
- Conducted accurate and efficient inventory audits for pharmacies, exceeding client expectations and generating valuable data
- Collaborated effectively with pharmacists to ensure accurate pricing and inventory levels
- Demonstrated strong leadership by supervising and mentoring a team of inventory specialists, fostering a productive and successful work environment
- Proactively researched market trends to optimize pricing strategies and maintain a competitive edge
- Proficiently utilized RGIS equipment to efficiently input and analyze data, contributing to streamlined operations
Sales Associate - Customer Service
Danice Fashion
01.2003 - 01.2005
- Provided exceptional customer service, building strong relationships and exceeding customer expectations
- Effectively communicated product knowledge, addressing customer inquiries with confidence and professionalism
- Facilitated a positive and engaging shopping experience by maintaining a well-organized and inviting store environment
- Demonstrated strong initiative by actively participating in event planning and execution, contributing to successful promotional campaigns
- Proven reliability and responsibility by being entrusted with store opening and closing procedures
Education
Diploma -
Edward R. Murrow High School
Brooklyn, NY01.1994
Skills
- Strong teamwork
- Customer relations
- Inventory control
- Problem-solving skills
Other Qualifications
- Experienced in high-volume call center services.
- Proficient in internet navigation and computer skills.
- Bilingual (Creole).
- Adaptable and able to thrive in dynamic and challenging environments.
- A team player with a strong work ethic and a consistent commitment to excellence.
- Possess strong communication, documentation, and organizational skills.
Creole
Able to speak Creole fluently.
Languages
English
Timeline
Volunteer Work/Recreation Assistant
ABE Stark Senior Center
01.2016 - Current
CD-PAP ADL Specialist
Signature Care
01.2015 - 01.2020
Inventory Specialist
RGIS
01.2006 - 01.2011
Sales Associate - Customer Service
Danice Fashion
01.2003 - 01.2005
Diploma -
Edward R. Murrow High School
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