Marcy Ramos Sosa

Highly organized Front Desk Registrar with background in managing administrative tasks, customer service, and coordinating office operations. Proven ability in maintaining professional front office atmosphere, handling high volume of patient intake, and scheduling appointments. Skilled in utilizing medical software for seamless operations and providing efficient problem resolution. Demonstrated impact through improved organization system leading to increased office productivity. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Skilled in providing exceptional customer service, excelling in fast-paced call center environments. Equipped with robust problem-solving abilities, demonstrated through successful management of high-volume inbound calls and customer inquiries. Strengths include deescalating difficult situations and ensuring customer satisfaction while adhering to company policies. Proven track record of enhancing operational efficiency by streamlining processes and improving team performance.