Marcy Rice
Newport News,VA
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
YMCA
VictoryYMCA
07.2018 - 06.2020
- Ordered and maintained all recreational equipment.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Maintained clean facilities to better serve program needs.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Teacher
Poquoson Public Schools
11.2017 - 06.2018
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
PCNC
Ms. Domingo
01.2016 - 05.2017
- Established and maintained effective communication with clients to promote accuracy of programmed components.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
No Degree - Teacher Certification
The University of Texas At San Antonio
San Antonio, TX05.2000
Bachelor of Arts - Art
University of Delaware
Newark, DE05.1996
Skills
- Phone Inquiries
- Partnership Building
- Verbal and Written Communication
- Friendly, Positive Attitude
- Instructional Methods/Teaching Methods
- Clerical Support
- Time Management
- Providing Feedback
- Customer Assistance
- Teamwork and Collaboration
- Safety Awareness
Timeline
YMCA
VictoryYMCA
07.2018 - 06.2020
Teacher
Poquoson Public Schools
11.2017 - 06.2018
PCNC
Ms. Domingo
01.2016 - 05.2017
No Degree - Teacher Certification
The University of Texas At San Antonio
Bachelor of Arts - Art
University of Delaware
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