Marcy Smith
Fort Worth,TX
Summary
Friendly Bartender with exceptional customer service skills. Very fast learner and great team worker. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Bartender
Blue Martini Lounge
10.2022 - 04.2024
- Mixed unique and interesting cocktails for customers, including bar specials.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bartender
Luke’s Icehouse
08.2022 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Sales Advisor
Volkswagen of Beaumont
07.2021 - 07.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
Sales Advisor
Granger Chevrolet
01.2020 - 06.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
Bartender
Angels
01.2019 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Little Woodrow's
06.2019 - 01.2020
- Handled a high volume of customers regularly
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Care Supervisor
Montebello Home Care
09.2016 - 07.2019
- Office work including scheduling, making copies and filing documents and answering phone calls with an on call rotation, administration assistance working closely with other supervisors
- Also providing care for elderly clients
Housekeeper
Private Housekeeping
01.2013 - 01.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom supplies
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Front Desk Receptionist
La Quinta Inns & Suites
02.2015 - 09.2016
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Bartender/Server
Rumba nightclub
11.2014 - 09.2016
- Worked in multiple positions at the door, behind the bar and on the floor
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Live-in Care Provider
Private Home Health
11.2013 - 02.2015
- Provided exceptional personal care services, including oral care or skincare routines tailored to each client''s unique needs.
- Assisted clients with transferring from bed to wheelchair or vice versa using safe and proper techniques for optimal comfort.
- Managed medication administration for clients with various health conditions, ensuring proper dosage and timely intake.
Education
High School Diploma -
Parkview Baptist
Sulphur, LA2013
Skills
- Customer Service Expertise
- Organizational Skills
- Sales Professional
- Fast learner
- MS Office
- Strong multitasking
- Highly reliable
- Team player attitude
- Outgoing Personality
- Responsible Alcohol Service
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Excellent judgment
- Cash and credit transactions
- Hospitality and accommodation
- Able to stand long hours
- Marketing and sales experience
- Relationship Building
- Strong Work Ethic
- Item promotion
- Effective customer upselling
- Reliable and Responsible
- Adaptable and Flexible
- Warm and Friendly
- Meal Preparation
- Physical therapy support
- Vital signs monitoring
- Compassionate Care
- Dementia Care
- Hospice Care
- Documentation
- Medication Administration
- First aid and safety
- Hotel software knowledge
- Reservation Management
- Initiative-taking
- Front Desk Management
- Problem-Solving
- Time Management
- File Management
- Teamwork and Collaboration
- Computer Skills
- Administrative Skills
- POS System Operation
- Phone and Email Etiquette
- Team Supervision
- Staff Supervision
- Problem-solving skills
- Staff Training
- Attention to Detail
- Flexibility
- Active Listening
- Effective Communication
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Product and service knowledge
- Customer Relations
- Interpersonal communication skills
- Sales closing
- Sales strategy development
- Negotiation Tactics
- Objection handling
- Performance Improvement
- Business Development
- Lead prospecting
- CRM proficiency
- Client Account Management
- Network development
- Competitor research
- Contact follow-up
- Team Leadership
- Product Knowledge
- Exceeds sales goals
Certification
- TABC current
- Food handler certificate current
- CPR 10/2016
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
Blue Martini Lounge
10.2022 - 04.2024
Bartender
Luke’s Icehouse
08.2022 - 10.2022
Sales Advisor
Volkswagen of Beaumont
07.2021 - 07.2022
Sales Advisor
Granger Chevrolet
01.2020 - 06.2021
Server
Little Woodrow's
06.2019 - 01.2020
Bartender
Angels
01.2019 - 02.2020
Care Supervisor
Montebello Home Care
09.2016 - 07.2019
Front Desk Receptionist
La Quinta Inns & Suites
02.2015 - 09.2016
Bartender/Server
Rumba nightclub
11.2014 - 09.2016
Live-in Care Provider
Private Home Health
11.2013 - 02.2015
Housekeeper
Private Housekeeping
01.2013 - 01.2018
- TABC current
- Food handler certificate current
- CPR 10/2016
High School Diploma -
Parkview Baptist
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