Adept at enhancing customer experiences and streamlining operations, I excelled in fast-paced environments like Holiday Inn Hotel Sandton, showcasing strong teamwork and exceptional time management skills. My background includes improving service efficiency and fostering memorable guest interactions, underpinned by a commitment to food safety and customer service excellence.
Hi, I’m
Marcy Tillery
Champaign,IL
Summary
Work History
Jets Pizza
In Store Crew
Job overview
- Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
- Enhanced customer satisfaction by providing efficient and accurate service at the cash register.
- Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
- Responded promptly to customer inquiries, addressing concerns professionally and courteously.
- Successfully completed all assigned tasks within deadlines, ensuring timely execution of various responsibilities throughout the day.
- Contributed to a positive work environment by consistently arriving on time and being prepared for shifts.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Completed daily tasks accurately and on-time to support shop needs.
Courier Cafe
Hostess
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Bob Evans Restaurant
Hostess
Job overview
Big Lots
Sales Associate
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Illini Tower
Cafeteria Attendent
Job overview
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Trained new cafeteria attendants on company policies, safety guidelines, and job duties.
- Operated various kitchen equipment safely, minimizing accidents and injuries on the job.
- Collaborated with kitchen staff to ensure timely delivery of high-quality meals.
La Gourmandise
Cafe Worker
Job overview
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
Holiday Inn Hotel champaignChampaign, Il
Banquet Server
02.2023 - 10.2024
Job overview
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Parkland CollegeChampaign, IL
Gen Arts/psychology from Psychology
University Overview
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Timeline
Banquet Server
Holiday Inn Hotel champaign
02.2023 - 10.2024
Parkland College
Gen Arts/psychology from Psychology
In Store Crew
Jets Pizza
Hostess
Courier Cafe
Hostess
Bob Evans Restaurant
Sales Associate
Big Lots
Cafeteria Attendent
Illini Tower
Cafe Worker
La Gourmandise
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