Marcy Van Lente
Norton Shores,MI
Summary
Detail-oriented professional with extensive experience in healthcare compliance, administrative support, sales, and marketing. Proven skills in appointment management, effective communication, and a commitment to enhancing patient experiences.
Overview
25
25
years of professional experience
Work History
Front Office Manager
Align Life Chiropractic
04.2022 - Current
- Managed patient scheduling and appointment confirmations for chiropractic and massage services
- Oversaw patient intake process, ensuring accurate information collection and documentation
- Facilitated communication between patients and healthcare providers for optimal care delivery
- Utilized electronic health record systems to update patient files efficiently
- Handled patient inquiries and resolved issues to enhance client satisfaction experience
Director of Sales and Marketing
Infinity Dental Partners
09.2018 - 04.2022
- Developed comprehensive marketing strategies to enhance brand visibility and engagement
- Oversaw the development of promotional materials to support sales initiatives effectively
- Managed digital marketing campaigns across social media platforms and email channels
- Developed creative content including brochures, videos, website copywriting
- Identified new markets and developed strategies to capture them
Medical Appointment Scheduler
Mercy Health Partners
04.2008 - 09.2018
- Scheduled patient appointments using electronic health record systems
- Communicated appointment details to patients clearly and effectively
- Coordinated with other departments within the hospital to ensure timely treatment of patients
- Collaborated with medical staff to identify and implement scheduling process improvements
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability
Surgical Coordinator
Tri-county Orthopaedics
06.2000 - 04.2008
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations
Education
Associate of Arts - Communications
Muskegon Community College
Muskegon, MI05.2000
High School Diploma -
Muskegon Catholic Central
Muskegon06-1998
Skills
- Healthcare compliance
- Administrative support
- Patient relations
- Appointment management
- Correspondence
- Digital marketing strategy
- Team collaboration
- Sales and marketing
- Project management
- Promotional content development
Timeline
Front Office Manager
Align Life Chiropractic
04.2022 - Current
Director of Sales and Marketing
Infinity Dental Partners
09.2018 - 04.2022
Medical Appointment Scheduler
Mercy Health Partners
04.2008 - 09.2018
Surgical Coordinator
Tri-county Orthopaedics
06.2000 - 04.2008
Associate of Arts - Communications
Muskegon Community College
High School Diploma -
Muskegon Catholic Central
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