Marcy A Wegener

• Meet monthly goals and metrics for revenue, P&L, budget, customer service and customer retention; District's store of the month in May 2025 for exceeding sales, rentals, and occupancy; Responsible for property maintenance; Handle the foreclosure process and auctions; Maintain accuracy of files, complete foreclosure checklist, post auction online; Responsible for ordering all merchandise and supplies; Handle and resolve customer issues such as negotiating rate increases; Built and maintained loyal, long-term customer relationships through effective account management; Received many Google reviews due to exceptional customer service; Travel to other properties to assist with manager duties

Meet monthly goals and metrics for revenue, P&L, budget, customer service and customer retention; District's store of the month for March 2022, May 2022, and June 2022 for exceeding sales, rentals, and occupancy; Responsible for property maintenance, which include landscape contracts and snowplow contracts; Handle the foreclosure process and auctions; Maintain accuracy of files, complete foreclosure checklist, post auction online; Work with the local newspaper to put together the auction ad for 9 storage facilities; Responsible for ordering all merchandise and supplies; Handle and resolve customer issues such as negotiating rate increases; Built and maintained loyal, long-term customer relationships through effective account management; Received many Google reviews due to exceptional customer service; December 2023 Teammate of the Month; 2023 Top Performer in revenue; 2023 Top Performer in AR %

Managed store appearance, including merchandising and displays, signage, and cleaning; Built loyal customer base by delivering excellent service; Received 103% and 105% ON "WOW!" secret shops; Manage problems quickly and directly; Sell merchandise and insurance to protect Customers' goods; Record receipts and information while maintaining current information and knowledge on rented spaces and vacancies; Prepare and make daily bank deposits; Collect delinquent accounts; Coordinate auctions; Process daily, weekly, monthly, and annual reports; Maintain cleanliness of the overall property; Put together auction ads and submit to local newspaper; Managed sales while performing store opening and closing duties; Shared product knowledge with customers, which boosted upselling; Brought store occupancy from 73% to 78%; Personally received positive reviews from customers on Google and company's website

Accurately complete contract forms, program registration, and rental agreements; Process daily business transactions, print reports, and maintain files; Check to ensure appropriate changes were made to resolve customer issues; Execute a balanced and accounted daily cash journal and cash drawer; Contact and inform participants of changes, cancellations, and other program information; Assist supervisory staff in special projects; Nominee for the Excellence Award in May 2018

Trained and developed front office team; Performed check in and check out procedures; Corrected customer service problems; Assigned, coordinated, and supervised work activities of front office; Reviewed and resolved account disputes and housekeeping discrepancies; Scheduled and coordinated associate training and monitored completion; Created weekly schedules; Administered corrective action to associates; Managed payroll; Performed night audit; Acted as Manager on duty during select weekends, tasked with sole responsibility for all associates and issues

Created schedules for 120+ associates on a weekly basis; Administered all aspects of the hiring process (including interviews and paperwork); Drove the store's recruitment strategy (local job fairs, internal career fairs, job boards); Coordinated all internal movement; Coached associates to do their jobs effectively; Managed in-store workshops; Conducted orientation to new hires; Scheduled and coordinated associate training and monitor completion; Drove recognition programs; Supported associate communications by creating communication boards; Addressed associate needs; Managed quarterly hourly review cycle; Partnered with leadership team on associate development plans; Received a total of eight Homer Awards from both store and district management for providing great service to associates; Received a letter of recognition from the regional vice president for excellent customer service; Attended The Home Depot Women in Leadership conference, Received a certificate of recognition for helping the store achieve a 9.14 VOC/LTR score

Run daily reports consisting of the resort's operations; Managed daily operations of the front desk; Trained and instructed staff and new hires on policy and procedures, computer software, standards and etiquette, and professionalism; Conflict management; Developed a recovery toolkit program to aid in maintaining high quality of customer service and guest satisfaction; Transitioned the resort into a Hilton property; Nominated employee of the month June 2006 by the Executive committee which consists of top management at the resort

Member of a three person and five person in-flight crew; Provide passenger safety and service in compliance with Federal Regulations and company policy, including respond to aircraft and medical emergencies as per training; Assist passengers with special needs; Assure on-board cabin safety equipment is accessible and operational

Serving United Feeder Service Member of a 4 person in-flight crew; Provide passenger safety and service in compliance with Federal Regulations and company policy, including respond to aircraft and medical emergencies as per training; Assist passengers with special needs; Assure on-board cabin safety equipment is accessible and operational