Summary
Overview
Work History
Education
Skills
Volunteer Experience
Work Availability
Quote
Timeline
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Marcy D. Cox

Marcy D. Cox

Tucson,AZ

Summary

Seasoned manager and talented leader with 15 years of experience leading cross-functional teams in fast-paced and high stress environments. Results-driven in developing and increasing productivity and morale through employee engagement and development. Bringing solid problem solving skills, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a methodical and strategic approach, resulting in team and company success.

Overview

26
26
years of professional experience

Work History

General Manager – Sales & Operations

Mutualink, Inc.
09.2022 - Current
  • Drove business growth while leading operations, strategic vision, and long-range planning of 24 million-dollar legislatively funded school safety project with over 500 statewide stakeholders/customers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Cultivating strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Created and provided executive level presentations as well as oversight of teams presenting to legislative leaders, law enforcement leaders and school district executives throughout Arizona.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies while reducing operational costs by 15%.
  • Developed high level proposals, responses to RFP's, and contracts.

Executive Public Safety Advisor

Fusus, Inc.
01.2022 - 09.2022
  • Exceeded sales pipleline goals and service targets by 35% by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Provided executive level presentation of features, advantages and benefits of product to law enforcement executives.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Maintained high feedback ratings from customers through relationships and development of customer experience.

Nightwatch Commander

Arizona Department of Public Safety
05.2019 - 05.2021
  • Coordinated activities of subordinate personnel to support mission success.
  • Planned, assigned and led patrol activities and investigative operations to include 91 protest events with over 300 sworn officers as Incident Commander.
  • Developed district goals and strategies with district personnel, which lead to 25% increase in patrol activities.
  • Participated in development of division's $120M annual budget and allocated procurement and management of district's $25M budget.
  • Responded to major incidents reported to department, assuming role of incident commander for emergency situations and major investigations.
  • Developed and facilitated district peer talk group for personnel working major high stress incidents to improve communication, reduce stress and anxiety and create open line of communication (normalize talking about things we don't normally talk about) - Because of positive feedback, this process has been duplicated in other work groups around state.

Chief of Staff - Phoenix Regional Police Academy

Arizona Department of Public Safety
02.2018 - 05.2019
  • Built strong relationships with key internal and external stakeholders, using negotiating skills to find win-win solutions to competing interests in support of strategic success.
  • Formulated organizational strategy to collaborate with multi-jurisdictional managers on projects and deliver organizational impact.
  • Coordinated multi-departmental workflow for operations and projects.
  • Led management and leadership of multi-agency sworn and civilian staff of approximately 70 personnel and 12 classes of recruits.

Chief of Staff – Major Rank Role

Arizona Department of Public Safety
09.2014 - 02.2018
  • Managed daily operations of two divisions (up to 1200 employees), and oversight of $120M budget.
  • Scheduled and led meetings to support business decisions, provide administrative guidance and evaluate progress toward goals and objectives.
  • Responded to sensitive and timely inquiries from legislators, Governor's office, other state agencies and their support staff.
  • Worked with statewide sworn management team to improve workflows and eliminate waste using Lean techniques.
  • Handled continuous project monitoring and management, from inception to conclusion resulting in increased proficiency, increased performance and cost reduction.
  • Reported to Director's Office, assuming role of Lieutenant Colonel/Assistant Chief as needed in high profile and emergency situations.

Entrepreneur

CrossFit Purgatory
05.2010 - 04.2015
  • Started/successfully operated CrossFit gym as third in Tucson market.
  • Determined business plan, mission statement, and vision.
  • Launched systems and processes successfully through comprehensive planning, strategy and research.
  • Handled day to day management and oversight, schedules, financial transactions, bookkeeping, employee hiring and development, marketing strategies, team meetings & trainings, and all lease negotiations.
  • Utilized social media marketing campaigns and blogs to maintain high level of membership engagement and retention.
  • Sold gym as profitable turn-key operation with 185 members to accept promotional opportunity in my career.

Security Executive

Freelance
05.2011 - 01.2015
  • Provided armed and unarmed low profile security services for high profile officials and public officials.
  • Evaluated existing security architecture and protocols for risk of vulnerability and recommended improved tools and protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.

Sergeant/Detective/Trooper

Arizona Department of Public Safety
12.1997 - 01.2015
  • Supervised complex investigations, surveillance operations, service of warrants, tactical operations, and executive protection details.
  • Coordinated strategies and information between interdepartmental agencies responsible for public safety during large scale emergencies and special events.
  • Liaison to government officials in Mexico and Arizona both through highly sensitive investigations, multi-national cooperation and training.
  • Guided criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Conducted all activities of Arizona State Trooper, where I cultivated skills as dynamic problem solver who stood out amongst peers.

Education

Organizational Leadership -

Northwestern School of Police Staff And Command
Evanston, IL
06.2011

Seven Habits of Highly Effective People Trainer - Leadership

Franklin Covey
Phoenix, AZ
06.2010

Arizona POST Certification in Law Enforcement -

Rio Salado Community College
Tempe, AZ
04.1998

Skills

  • Leadership & Staff Development
  • Cost Reduction Initiatives/Lean Implementation
  • Leading Large, Complex Projects
  • Cross-functional Team Negotiation & Guidance
  • Contract Negotiation & Development
  • Executive Level Communication/Presentations
  • MS Office, Google Suite, Hubspot, Salesforce
  • Strategic Planning
  • Business & Program Administration
  • Project Management
  • Strategic Vision

Volunteer Experience

Erik Hite Foundation - 2020-2023

  • Member of the annual Gala committee responsible for the development of the VIP room success.


Make-A-Wish, Arizona - 2018-2021

  • Member of the Arizona Wishmaker's Council, responsible for the success of the largest fundraiser, the annual Arizona Wishmaker's Ball - a multi-million dollar fundraiser.
  • Arizona DPS liaison to Make-A-Wish - deeply entrenched in creation and development of wishes for children with terminal illness.


 Arizona DPS Memorial 5k 2015-2021

  • Committee member 2015-2018 - Responsible for negotiating
  • Chairwoman from 2019-2021 - Responsible for the event leadership which saw an increase in event donations and attendance by over 20% annually, including during the COVID lockdown.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Manager – Sales & Operations

Mutualink, Inc.
09.2022 - Current

Executive Public Safety Advisor

Fusus, Inc.
01.2022 - 09.2022

Nightwatch Commander

Arizona Department of Public Safety
05.2019 - 05.2021

Chief of Staff - Phoenix Regional Police Academy

Arizona Department of Public Safety
02.2018 - 05.2019

Chief of Staff – Major Rank Role

Arizona Department of Public Safety
09.2014 - 02.2018

Security Executive

Freelance
05.2011 - 01.2015

Entrepreneur

CrossFit Purgatory
05.2010 - 04.2015

Sergeant/Detective/Trooper

Arizona Department of Public Safety
12.1997 - 01.2015

Organizational Leadership -

Northwestern School of Police Staff And Command

Seven Habits of Highly Effective People Trainer - Leadership

Franklin Covey

Arizona POST Certification in Law Enforcement -

Rio Salado Community College

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Marcy D. Cox