Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crismerly A. Rodriguez

Winter Haven,FL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

17
17
years of professional experience

Work History

Invoice Account Manager

Neelands USA
06.2020 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed invoicing and payment processing operations.
  • Verified accuracy of billing data and corrected discrepancies.

Assistant Leasing Manager

PK Management
02.2019 - 02.2020
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Explained terms of lease and amounts to be paid to tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Created and submitted daily reports on leasing activities.

S8 Specialist & Case Account Manager

Winter Haven Housing Authority
05.2014 - 02.2019
  • Support the Section 8 Housing Department by assisting low income families and individuals with rental subsidy according to HUD rules and regulations
  • Facilitated and mediated communication with assigned clients and landlords as needed
  • Negotiated with landlords of Section 8 Voucher holders.
  • Responded to inquiries, phone calls, correspondence, and e-mail in a timely and responsive manner.
  • Coordinated with Housing Quality Inspector and Housing Quality Assistant to ensure inspections at admission to program and annual re-certification.
  • Maintained proper maintenance of client files and records to ensure accuracy according to HUD regulations and WHHA policies and procedures.

Assistant Branch Manager

OneMain Financial
11.2006 - 05.2014
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Set up and completed loan submission packages.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Education

BBA - Business Accounting Management

Miami Technical Institute
Miami, FL
08.1993

Skills

  • Customer Relationship Management
  • Credit and Collections
  • Account Management
  • Database Management
  • Staff Management
  • Accounts Payable and Accounts Receivable
  • Vendor Management
  • Excellent Communication Skills
  • Client Relations

Timeline

Invoice Account Manager

Neelands USA
06.2020 - Current

Assistant Leasing Manager

PK Management
02.2019 - 02.2020

S8 Specialist & Case Account Manager

Winter Haven Housing Authority
05.2014 - 02.2019

Assistant Branch Manager

OneMain Financial
11.2006 - 05.2014

BBA - Business Accounting Management

Miami Technical Institute

Similar Profiles

CREATE PROFILE
Crismerly A. Rodriguez